Masoud Sahebi
Call Center & Support Manager
Istanbul,Esenyurt
Summary
Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor, and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Tour Guide
IstanbulVip Turizim & Peykan Gasht Turizim
01.2022 - 12.2023
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Education
Bachelor of Science - Architectural Engineering
Shomal University of Amol
Amol Mazandaran Iran 04.2001 -
Associate of Science - Architecture
University of Urmiyeh
Urmiyeh W.Azarbayjan Iran 04.2001 -
Skills
Proficient in Farsi & Turkish
Timeline
Tour Guide
IstanbulVip Turizim & Peykan Gasht Turizim
01.2022 - 12.2023
Bachelor of Science - Architectural Engineering
Shomal University of Amol
04.2001 -
Associate of Science - Architecture
University of Urmiyeh
04.2001 -
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