Travelling, content creating, swimming and reading novels
MARYLIZER AKUMU OTIENO
VIRTUAL ASSISTANT
ALANYA
Summary
Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Knowledgeable and dedicated customer service professional with extensive experience in this industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Call Center Customer Service Representative
SIGN PROPERTY
ANTALYA
08.2022 - 02.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Approved and terminated customer contracts upon request.
Education
Bachelor of Arts - Human Resources Management
PWANI UNIVERSITY
KENYA 09.2015 - 08.2019
Skills
Call center operations
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer isuues which led to increased profits for the company.
Interests
Timeline
Call Center Customer Service Representative
SIGN PROPERTY
08.2022 - 02.2023
Bachelor of Arts - Human Resources Management
PWANI UNIVERSITY
09.2015 - 08.2019