Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Maryam Marouf

Banker
Istanbul,Beylikduzu

Summary

Dynamic managerial skills with a proven track record enhancing customer satisfaction and team productivity through effective training and problem-solving. Skilled in logistics management and quality assurance, I foster strong relationships and drive organizational success by implementing strategic initiatives and ensuring compliance with industry standards.

Overview

25
25
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

Account Manager

RedWing Impex
Istanbul, Turkey
11.2022 - Current
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Recorded accurate and efficient records in customer database.
  • Generated advertising brochure for vendor use.

Manager of Operations

Barclays Bank PLC Pakistan
Lahore, Pakistan
01.2006 - 11.2013
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.

Senior Manager Consumer Banking & Finance

Saudipak Commercial Bank/Silk Bank
03.2003 - 12.2005
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
  • Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.

Risk Manager

Muslim Commercial Bank
Lahore, Pakistan
09.2002 - 02.2003
  • Enhanced risk identification processes for early detection and mitigation of potential threats.
  • Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
  • Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
  • Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.

Credit Analyst

Muslim Commercial Bank
Pakistan, Lahore
01.2001 - 03.2002
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Attended credit-related training and conferences to stay informed about industry trends and developments.

Telephone Banking

Citi Bank
Pakistan, Lahore
06.2000 - 03.2001
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Used CRM system daily to maximize service opportunities and enhance communication.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Handled over more then 100 incoming telephone calls, emails and chat requests.

Education

Bachelor In Commerce - Commerce

University Of The Punjab
Lahore Pakistan
09.1997 - 05.1998

Skills

Logistics management

Interests

Travelling, Collect relics

Timeline

Account Manager

RedWing Impex
11.2022 - Current

Manager of Operations

Barclays Bank PLC Pakistan
01.2006 - 11.2013

Senior Manager Consumer Banking & Finance

Saudipak Commercial Bank/Silk Bank
03.2003 - 12.2005

Risk Manager

Muslim Commercial Bank
09.2002 - 02.2003

Credit Analyst

Muslim Commercial Bank
01.2001 - 03.2002

Telephone Banking

Citi Bank
06.2000 - 03.2001

Bachelor In Commerce - Commerce

University Of The Punjab
09.1997 - 05.1998
Maryam MaroufBanker