Travelling, Collect relics
Maryam Marouf
Banker
Istanbul,Beylikduzu
Summary
Dynamic managerial skills with a proven track record enhancing customer satisfaction and team productivity through effective training and problem-solving. Skilled in logistics management and quality assurance, I foster strong relationships and drive organizational success by implementing strategic initiatives and ensuring compliance with industry standards.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Account Manager
RedWing Impex
Istanbul, Turkey
11.2022 - Current
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Recorded accurate and efficient records in customer database.
- Generated advertising brochure for vendor use.
Manager of Operations
Barclays Bank PLC Pakistan
Lahore, Pakistan
01.2006 - 11.2013
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Senior Manager Consumer Banking & Finance
Saudipak Commercial Bank/Silk Bank
03.2003 - 12.2005
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
Risk Manager
Muslim Commercial Bank
Lahore, Pakistan
09.2002 - 02.2003
- Enhanced risk identification processes for early detection and mitigation of potential threats.
- Developed strong relationships with internal stakeholders, promoting a culture of risk awareness and accountability.
- Achieved regulatory compliance by ensuring adherence to industry standards and guidelines related to risk management.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
Credit Analyst
Muslim Commercial Bank
Pakistan, Lahore
01.2001 - 03.2002
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
Telephone Banking
Citi Bank
Pakistan, Lahore
06.2000 - 03.2001
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Handled over more then 100 incoming telephone calls, emails and chat requests.
Education
Bachelor In Commerce - Commerce
University Of The Punjab
Lahore Pakistan 09.1997 - 05.1998
Skills
Logistics management
Problem-solving
Customer service
Quality assurance
Interests
Timeline
Account Manager
RedWing Impex
11.2022 - Current
Manager of Operations
Barclays Bank PLC Pakistan
01.2006 - 11.2013
Senior Manager Consumer Banking & Finance
Saudipak Commercial Bank/Silk Bank
03.2003 - 12.2005
Risk Manager
Muslim Commercial Bank
09.2002 - 02.2003
Credit Analyst
Muslim Commercial Bank
01.2001 - 03.2002
Telephone Banking
Citi Bank
06.2000 - 03.2001
Bachelor In Commerce - Commerce
University Of The Punjab
09.1997 - 05.1998