Marvan Umalatov
Customer Support And Community Specialist
Istanbul
Summary
Experienced Virtual Assistant Manager with over a year of experience in crypto companies, and a total of 2 years in various customer support roles. Known for excellent problem-solving abilities and a strong track record in improving customer satisfaction. Fluent in five languages and currently pursuing a Bachelor of Science in Computer Education and Instructional Technology.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Various Gaming and Crypto Servers
Discord Moderator
11.2023 - Current
- Moderated multiple gaming and cryptocurrency-focused Discord servers, ensuring community guidelines were maintained.
- Facilitated communication between users and server administrators, improving community relations.
MMORPG Server Admin
Community Lead And Marketing Manager
06.2023 - Current
- Directed community management and social media marketing efforts for an MMORPG, increasing player engagement and community size.
- Developed and implemented marketing strategies that significantly boosted game server visibility and user base.
- https://www.jadedynasty.org/
Zendesk Administrator at Coin.Space
Customer Support
02.2022 - Current
- Administered the Zendesk platform, optimizing customer support operations and enhancing response strategies.
- Managed an average of 50+ customer queries daily, ensuring timely and accurate issue resolution.
Customer Support Specialist at Be-Infinity
Customer Support
07.2021 - Current
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving issues.
Realtor-Translator
self-employed
01.2022 - 08.2022
- Provided real estate and translation services to a diverse client base, enhancing communication and transaction efficiency.
Global Green
Manager
03.2018 - 01.2019
- Controlled entire process of sending goods from Egypt to Russia
- Main job was translating since i can speak Arabic and Russian fluently
- Company's income from sales of goods from Egypt increased by 10%
Education
High School Diploma -
Al Ghad Al Moshreq
Cairo,Egypt 09.2016 - 07.2019
Bachelor of Science - Computer Education And Instructional Technology
Istanbul University-Cerrahpaşa
Istanbul,Turkey 09.2021 - Current
Skills
- Self-Motivated
Active Listening
Programming
Analytical and Critical Thinking
Problem-Solving
Training and Development
Clerical Support
Customer support and assistance
Timeline
Various Gaming and Crypto Servers
Discord Moderator
11.2023 - Current
MMORPG Server Admin
Community Lead And Marketing Manager
06.2023 - Current
Zendesk Administrator at Coin.Space
Customer Support
02.2022 - Current
Realtor-Translator
self-employed
01.2022 - 08.2022
Bachelor of Science - Computer Education And Instructional Technology
Istanbul University-Cerrahpaşa
09.2021 - Current
Customer Support Specialist at Be-Infinity
Customer Support
07.2021 - Current
Global Green
Manager
03.2018 - 01.2019
High School Diploma -
Al Ghad Al Moshreq
09.2016 - 07.2019