Marta Gemicioglu
Istanbul,34
Summary
Results-driven professional with extensive industry experience and a track record of success. Skilled in aligning team performance with customer service goals and business objectives. Focused on enhancing productivity and streamlining processes through effective collaboration. Strong leadership and organizational skills foster relationship building and business growth.
Overview
16
16
years of professional experience
Work History
Real Estate Consultant
Invest Advisor
Istanbul
12.2024 - 02.2025
- Guided clients in identifying optimal real estate investment opportunities.
- Conducted market research to establish competitive property pricing.
- Negotiated favorable agreements with buyers, sellers, landlords, and tenants.
- Advised investors and direct buyers on informed decision-making based on market insights.
- Maintained accurate CRM database of prospective clients for streamlined communications.
Manager
AtaPlastic
Istanbul
03.2018 - 11.2024
- Negotiated with vendors to secure favorable product purchases and contracts.
- Ensured compliance with procurement laws throughout purchasing processes.
- Resolved disputes with suppliers related to defective merchandise and late deliveries.
- Created specifications for items prior to issuing purchase orders.
- Identified cost-saving opportunities through supplier consolidation and alternative sourcing.
- Maintained accurate purchase records, including invoices, price lists, and product descriptions.
- Analyzed market trends to formulate effective purchasing strategies.
- Researched new suppliers to reduce costs and enhance operational efficiency.
Assistant
Deniz Academy at DenizBank
Istanbul
08.2017 - 02.2018
- Organized and maintained document filing systems to enhance accessibility.
- Scheduled meetings, appointments, and travel arrangements for staff efficiency.
- Developed positive relationships with internal customers through effective communication.
- Assisted in preparing reports, presentations, and correspondence to support operations.
- Answered incoming calls and routed voicemails to appropriate employees.
- Entered data into databases with accuracy and efficiency.
- Received and distributed mail, letters, and packages promptly.
- Encouraged cross-department communication to improve collaboration.
Travel Sales Agent
Intercity
Minsk
11.2013 - 06.2016
- Processed payments via credit cards and wire transfers to ensure accurate transactions.
- Analyzed customer feedback to identify service delivery improvement opportunities.
- Provided price quotes for itineraries, including airfare, hotel, car rental, and tours.
- Advised clients on necessary documents for international travel compliance.
- Explained insurance coverage options and assisted in plan selection.
- Resolved customer complaints efficiently to enhance overall satisfaction.
- Handled inquiries regarding flight schedules, cancellation policies, and visa requirements.
- Maintained detailed records of transactions for future reference.
Travel Manager
Colorland
Minsk
01.2013 - 11.2013
- Developed and marketed itinerary tour packages alongside promotional travel incentives.
- Executed administrative tasks, including filing documents related to travel bookings and reimbursements.
- Created invoices for approved traveler expenses incurred during trips.
- Delivered customer service support to travelers while away from home base.
- Recommended strategies to management for reducing costs of employee business trips.
- Conducted research on new destinations and services to enhance package offerings.
- Compiled detailed itineraries for business trips, ensuring all necessary documentation was included.
- Cultivated relationships with external vendors, including airlines, hotels, and car rental companies.
Travel Sales Agent
Fortuna Tour
Minsk
04.2012 - 01.2013
- Conducted regular follow-ups with customers post-trip to ensure satisfaction.
- Created customized travel packages tailored to customer preferences and budgets.
- Provided detailed price quotes for itineraries, including airfare, accommodations, and rentals.
- Advised clients on necessary documents for international travel compliance.
- Explained insurance options and assisted clients in selecting appropriate plans.
- Resolved customer complaints promptly to enhance overall experience.
- Booked transportation and hotel reservations through computer systems and phone calls.
- Researched destinations and services to offer informed travel recommendations.
Ticket Sales Manager
BelBilet
Minsk
09.2011 - 04.2012
- Researched industry best practices for ticketing systems and processes.
- Ensured compliance with all applicable laws, regulations, and safety standards in ticket sales.
- Negotiated vendor contracts to secure discounted ticket prices for large groups.
- Generated reports on daily, weekly, and monthly ticket sales performance.
- Collaborated with marketing teams to develop effective advertising materials for events.
- Managed customer service inquiries and feedback related to ticket sales.
- Developed and implemented strategies to maximize ticket sales revenue.
- Established relationships with businesses and organizations to promote ticket offerings.
School Activity Coordinator
School № 162
Minsk
02.2009 - 08.2011
- Planned and facilitated special events, including holiday parties, field trips, and picnics.
- Organized group outings to local parks, museums, and other attractions.
- Established partnerships with local organizations to enhance activity resources and options.
- Created weekly activity schedules tailored to participants' abilities and preferences.
- Implemented comprehensive activity programs reflecting needs and interests of participants.
- Coordinated cultural celebrations and educational workshops to diversify program offerings.
- Coordinated with parents to ensure the safety and well-being of all participants.
- Utilized social media and other digital platforms to communicate with participants and promote the activity program.
- Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
- Settled disputes or helped solve other customer concerns.
Education
Diploma With Honors - Sociocultural Management in Tourism
Institute of Tourism
Minsk, Belarus06-2011
Diploma With Honors - Cultural Anthropology
Belarusian State University
Minsk, Belarus06-2009
Skills
- Market research and analysis
- CRM management
- Sales strategy
- Communication skills
- Problem solving
- Networking
- Data analysis
- Time management
- Client relations
- Team collaboration
- Contract negotiation
- Fluent in multiple languages
Languages
Russian
First Language
English
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2
Turkish
Upper Intermediate (B2)
B2
Timeline
Real Estate Consultant
Invest Advisor
12.2024 - 02.2025
Manager
AtaPlastic
03.2018 - 11.2024
Assistant
Deniz Academy at DenizBank
08.2017 - 02.2018
Travel Sales Agent
Intercity
11.2013 - 06.2016
Travel Manager
Colorland
01.2013 - 11.2013
Travel Sales Agent
Fortuna Tour
04.2012 - 01.2013
Ticket Sales Manager
BelBilet
09.2011 - 04.2012
School Activity Coordinator
School № 162
02.2009 - 08.2011
Diploma With Honors - Sociocultural Management in Tourism
Institute of Tourism
Diploma With Honors - Cultural Anthropology
Belarusian State University