Margarita Poluektova
International Relations Student
Summary
Responsible and dedicated person with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, organizational process and complete given tasks.
Experienced in several fields, focusing on building strong interpersonal relationships. Utilizes effective communication techniques and problem-solving skills to address issues promptly. Knowledge of team collaboration and adaptability ensures effectiveness of every work process
Overview
1
1
year of professional experience
3
3
Languages
Work History
Customer Service Assistant Manager
Winn Dixie Supermarket
05.2025 - 09.2025
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Gathered and verified data from customers to promote marketing initiatives.
Restaurant Hostess/Restaurant Captain
The Ritz-Carlton Company
04.2024 - 09.2024
- Ensuring smooth coordination between the front of house and service staff to deliver an excellent experience for internal and external communities
- Welcoming guests, managing reservations and seating
- Minimized customer service complaints by expertly managing customer expectations during busy periods
- Gathering and analyzing data related to guests to enhance quality of working process
Education
BBA - Political Science And International Relations
Nazarbayev University
Astana, Kazakhstan06-2028
Skills
Computer skills
Customer relations
Problem-solving aptitude
Multitasking
Interpersonal communication skills
Relationship building
Data evaluation
Data analysis
Timeline
Customer Service Assistant Manager
Winn Dixie Supermarket
05.2025 - 09.2025
Restaurant Hostess/Restaurant Captain
The Ritz-Carlton Company
04.2024 - 09.2024
BBA - Political Science And International Relations
Nazarbayev University