Marcellous Butler
Rock Island,01
Summary
- Resourceful and experienced worker offering expertise in administration, mail handling and customer service. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Self-motivated work ethic to perform effectively in independent or team environments. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments
Overview
7
7
years of professional experience
Work History
Administration Specialist
United States Air Force
12.2021 - Current
- Streamlined administrative processes by implementing efficient filing systems and electronic record-keeping methods.
- Maintained an organized office environment with proper inventory management, ensuring that all supplies were readily available for staff use.
- Provided comprehensive support to management teams during key projects, ensuring deadlines were met and objectives achieved.
- Increased customer satisfaction through prompt responses to inquiries, consistent follow-ups, and excellent problem-solving skills.
- Maintained high levels of confidentiality by safeguarding sensitive information, both physical and digital records.
- Maintained personnel records and updated internal databases to support document management.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Postal Service Clerk
United States Air Force
07.2017 - 12.2021
- Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
- Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.
- Enhanced customer satisfaction by providing efficient and courteous service at the postal counter.
- Handled fragile or hazardous items carefully, adhering to established safety protocols.
- Maintained accurate records of all incoming and outgoing mail, ensuring proper tracking and routing.
- Ensured safety compliance by performing routine inspections of equipment and facilities, reporting any issues promptly.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Used automated mail processing equipment to sort and collate mail.
- Used computer systems to track packages and update client information.
Moving Helper
Hawkeye Moving Services
05.2017 - 07.2017
- Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
- Assisted clients in assembling furniture upon arrival at new location, providing additional value-added services to enhance their experience.
- Moved furniture and boxes using utility dolly and truck ramp.
- Strapped items down over protective padding to secure throughout transportation.
Education
No Degree - Business Administration/Human Resources
USAF Technical School
Biloxi, MS10.2017
High School Diploma -
Annawan High School
Annawan, IL05.2014
Skills
- Scheduling appointments
- Office Management
- Records Management
- Document Control
- Customer Service
- Team Collaboration
- Personable and Approachable
- MS Office
- Mail handling
- Multitasking and Time Management
- Administrative Support
Timeline
Administration Specialist
United States Air Force
12.2021 - Current
Postal Service Clerk
United States Air Force
07.2017 - 12.2021
Moving Helper
Hawkeye Moving Services
05.2017 - 07.2017
No Degree - Business Administration/Human Resources
USAF Technical School
High School Diploma -
Annawan High School