MANUELA ANNA EĞİTMEN
Antalya
Summary
Dynamic professional with a proven track record in hospitality and administrative roles, Excelled in providing exceptional guest services and efficient administrative support, including critical document verification and emergency response. Skilled in problem-solving and office management, demonstrating a significant impact on operational efficiency and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Welcome Desk Agent
Sun & Fun HOLIDAYS
04.2024 - 10.2024
- provided passengers with general information regarding the city, country specific regulations and critical services.
- Inspection and verification of passenger documentation
- assisted in emergency situations at arrivals and departures (lost luggage, airport check-in, responses to customer inquiries)
- organized the shuttle services between the airport and hotels in cooperation with the forwarding department
Welcome Desk Agent
EXIM TOURS
07.2021 - 11.2022
- Inspection and verification of passenger documentation
- Informed the guests about critical services and rules which might be necessary during their holiday
- assisted in emergency situations at arrivals and departures (lost luggage, airport check-in, responses to customer inquiries)
- organized the shuttle services between the airport and hotels in cooperation with the forwarding department
Administrative Specialist
Eko Alma Sp.j, Eko Alma Z.o.o.
01.1999 - 05.2007
- Controlling of all invoices and payments, Reconciliation with suppliers and customers
- Preparation of daily cash reporting
- Document translation of products and technical components
- Arrangement of the travel and accommodation program for the management, suppliers, and company personnel
Education
Associate of Arts - Restoration
Zespol Szkol Budowlanych Im. Gen.Bema
Wroclaw05-1998
Associate of Arts - Tourism
Policealna Szkola Vademecum
Wroclaw05-1998
Skills
- Problem-solving skills
- Listening skills
- Hospitality services
- Guest services
- Administrative skills
- Office management
- Administrative support
Languages
Polish
Native language
Italian
Advanced
C1
English
Intermediate
B1
Turkish
Intermediate
B1
Timeline
Welcome Desk Agent
Sun & Fun HOLIDAYS
04.2024 - 10.2024
Welcome Desk Agent
EXIM TOURS
07.2021 - 11.2022
Administrative Specialist
Eko Alma Sp.j, Eko Alma Z.o.o.
01.1999 - 05.2007
Associate of Arts - Restoration
Zespol Szkol Budowlanych Im. Gen.Bema
Associate of Arts - Tourism
Policealna Szkola Vademecum
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