MANUELA ANNA EĞİTMEN
Antalya
Summary
Dynamic professional with a proven track record in hospitality and administrative roles, Excelled in providing exceptional guest services and efficient administrative support, including critical document verification and emergency response. Skilled in problem-solving and office management, demonstrating a significant impact on operational efficiency and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Welcome Desk Agent
Sun & Fun HOLIDAYS
2024.04 - 2024.10
- provided passengers with general information regarding the city, country specific regulations and critical services.
- Inspection and verification of passenger documentation
- assisted in emergency situations at arrivals and departures (lost luggage, airport check-in, responses to customer inquiries)
- organized the shuttle services between the airport and hotels in cooperation with the forwarding department
Welcome Desk Agent
EXIM TOURS
2021.07 - 2022.11
- Inspection and verification of passenger documentation
- Informed the guests about critical services and rules which might be necessary during their holiday
- assisted in emergency situations at arrivals and departures (lost luggage, airport check-in, responses to customer inquiries)
- organized the shuttle services between the airport and hotels in cooperation with the forwarding department
Administrative Specialist
Eko Alma Sp.j, Eko Alma Z.o.o.
1999.01 - 2007.05
- Controlling of all invoices and payments, Reconciliation with suppliers and customers
- Preparation of daily cash reporting
- Document translation of products and technical components
- Arrangement of the travel and accommodation program for the management, suppliers, and company personnel
Education
Associate of Arts - Restoration
Zespol Szkol Budowlanych Im. Gen.Bema
Wroclaw1998-05
Associate of Arts - Tourism
Policealna Szkola Vademecum
Wroclaw1998-05
Skills
- Problem-solving skills
- Listening skills
- Hospitality services
- Guest services
- Administrative skills
- Office management
- Administrative support
Languages
Polish
Native language
Italian
Advanced
C1
English
Intermediate
B1
Turkish
Intermediate
B1
Timeline
Welcome Desk Agent
Sun & Fun HOLIDAYS
2024.04 - 2024.10
Welcome Desk Agent
EXIM TOURS
2021.07 - 2022.11
Administrative Specialist
Eko Alma Sp.j, Eko Alma Z.o.o.
1999.01 - 2007.05
Associate of Arts - Restoration
Zespol Szkol Budowlanych Im. Gen.Bema
Associate of Arts - Tourism
Policealna Szkola Vademecum