Malika Dzhafri

• Managing personal and client investment portfolios.
• Conducting financial analysis and supporting decision-making for long-term investments.

• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.

• Closed deals for 2.500.000 $ in 8 months.
• Increased client satisfaction by effectively negotiating favorable lease terms for commercial properties.
• Successfully closed deals by skillfully navigating negotiations between buyers, sellers, tenants, and landlords.
• Provided exceptional customer service, resulting in repeat business from satisfied clients.
• Specialized in citizenship-by-investment property sales.
• Built client relations through agencies and conducted property showings.
• Guided clients through taxation and legal procedures.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Checked in with servers to confirm preparedness before seating customers.
• Managed guest reception, seating, and queue organization in a high-traffic restaurant serving up to 1,000 guests per day.
• Coordinated table turnover and assisted with reservations, while providing direct service to international clients as the only English-speaking staff member.
• Oversaw support staff, ensured timely order delivery, and maintained high service standards for both new and regular guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
• Answered customer questions about hours, seating, and menu information.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Assisted the Director in daily operations, including quality control and hygiene compliance at the factory, warehouse temperature monitoring, monthly inventory, invoice management, and oversight of supplier and client payments.
• Prepared full documentation and presentations for annual ISO quality audits, ensuring compliance with international standards.
• Developed detailed product descriptions with composition and shelf life.
• Launched and managed the company’s social media accounts to promote products in Turkey and abroad.
• Developed detailed product descriptions with composition and shelf life.

• Provided customer service and sales in a high-traffic shop at the Grand Bazaar.
• Sell a wide variety of traditional Turkish products, including baklava, Turkish delight, spices, teas, saffron, essential oils, and souvenirs.
• Assisted and advised international tourists from diverse backgrounds, ensuring excellent service and promoting authentic local goods.

• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Set and achieved company defined sales goals.
• Assisted and advised tourists on a wide range of products: Turkish delights (lokum, baklava), ceramics, souvenirs, scarves, and other gift items.
• Presented and offered tastings of traditional sweets to customers.
• Worked in the café area: took orders, served drinks and sweets, and provided table service.
• Collaborated with colleagues to ensure smooth daily operations of both the shop and café.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Handled complaints and questions, and re-directed calls to other team members.
• Welcomed and assisted guests during check-in and check-out, ensuring a high-quality customer experience.
• Managed reservations and introduced a booking system to optimize front desk operations.
• Monitored guest birthdays and sent personalized greetings via email, enhancing customer loyalty.
• Handled upselling initiatives: sold pool tickets to external visitors, offered room upgrades, and promoted city tours in cooperation with partner travel agencies.
• Coordinated with restaurant staff by providing daily breakfast headcounts for accurate meal preparation.
• Oversaw guest payments, tracked outstanding balances, and ensured timely collections.
• Collaborated with internal hotel departments (restaurant, security, housekeeping, maintenance) to address guest needs and resolve issues.
• Managed social media presence to promote hotel services and guest engagement.
• Identified and reported room damages, ensuring timely repairs to maintain guest satisfaction.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.