Makbule Boz
Istanbul
Summary
Dynamic and results-driven airline professional with 18+ years of experience in business development, sales, account management, and strategic partnerships. Proven expertise in driving revenue growth, negotiating commercial agreements, and managing key accounts within the aviation industry. Adept at market analysis, sales strategy execution, and stakeholder engagement to maximize profitability. Strong communicator and relationship builder, skilled in identifying new opportunities and enhancing airline distribution channels.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
Oman Air
01.2022 - Current
- Develop and maintain strong relationships with OTA, TMC, and corporate clients, ensuring revenue growth and market share expansion
- Drive sales performance through strategic planning, weekly sales calls, and in-person meetings with key stakeholders
- Conduct market analysis to identify new revenue streams and optimize existing sales strategies
- Negotiate and manage commission plans, PLBs, marketing funds, and joint marketing initiatives to maximize ROI
- Track sales data, analyze trends, and develop action plans to meet and exceed revenue targets
- Represent Oman Air at trade events, sales activities, and FAM trips, enhancing brand visibility and market positioning
- Support group sales by managing group bookings, negotiations, and coordination with HQ
Reservations & Ticketing Agent
Oman Air
01.2019 - 01.2022
- Handled ticketing, fare management, and customer service for high-value passengers and corporate accounts
- Managed airline schedule changes, flight cancellations, and customer communications to enhance service quality
- Assisted travel agencies with complex bookings, fare rules, and loyalty program management
- Supported sales and marketing teams with data analysis and customer insights
HR & Admin Assistant
Qatar Airways
01.2014 - 01.2019
- Provided HR and administrative support across multiple Turkey-based stations, ensuring compliance with local regulations
- Assisted in recruitment, onboarding, and performance management processes
- Acted as Executive Assistant to the Country Manager, managing contracts, legal issues, and business operations
- Organized commercial strategies, marketing budgets, and corporate events
Receptionist (Temporary)
Emirates Airlines
01.2013 - 01.2014
- Assisted the sales support team by engaging with travel agencies and organizing sales meetings
Various Roles
Havaş Ground Handling Company
01.2006 - 01.2011
- Personal Development Trainer: Delivered training programs for ground handling staff
- Traffic Officer: Managed check-in, boarding, passport & visa control for international flights
Education
Labor Economics & Industrial Relations -
Anadolu University
Public Relations -
Trakya University
Skills
- Amadeus
- Sabre
- BSP
- MIDT
- GRMS
- Microsoft Office
- Excel
- PowerPoint
- Word
- Oracle HR
Certification
- HR Management Expertise – Yıldız Technical University
- Train the Trainer – Istanbul University
- Global Care – Austrian Airlines
- Foreign Trade Marketing – Istanbul Trade University
- Teacher Training Certificate – South Nottingham College
Affiliations
Member, BART Bar Turkey – Regularly attend meetings with airline representatives in Turkey to discuss industry trends, partnerships, and business opportunities.
Languages
Turkish
English
Personal Information
- Date of Birth: 12/14/79
- Driving License: Yes
Technical Skills
Amadeus, Sabre, BSP, MIDT, GRMS, Microsoft Office (Excel, PowerPoint, Word), Oracle HR
Timeline
Account Manager
Oman Air
01.2022 - Current
Reservations & Ticketing Agent
Oman Air
01.2019 - 01.2022
HR & Admin Assistant
Qatar Airways
01.2014 - 01.2019
Receptionist (Temporary)
Emirates Airlines
01.2013 - 01.2014
Various Roles
Havaş Ground Handling Company
01.2006 - 01.2011
Public Relations -
Trakya University
Labor Economics & Industrial Relations -
Anadolu University