Summary
Work history
Education
Skills
Languages
Timeline
Generic
Mahrukh Mahrukh

Mahrukh Mahrukh

Istanbul,Turkiye

Summary

Dedicated professional with comprehensive knowledge in airport and airline operations, focusing on ground handling, flight coordination, and terminal processes. Proven ability to enhance passenger service and communication, ensuring a positive customer experience through effective inquiry management. Skilled in aviation safety and security, with a strong understanding of safety protocols, security regulations, and emergency response procedures. Demonstrates exceptional teamwork and problem-solving skills, adept at collaborating on projects and addressing real-world aviation challenges. Committed to advancing within the aviation industry, leveraging expertise to contribute to operational excellence.

Work history

Passenger service agent, airport services

Air blue
lahore , pakistan
06.2021 - 11.2021
  • Assisted passengers with check-in procedures, baggage handling, and boarding processes, ensuring smooth and timely service.
  • Provided information and support regarding flight schedules, gate locations, and air

Education

Bachelor in Aviation management - aviation

university of management and technology
pakistan lahore
09.2019 - 06.2023

Masters in Aviation management - aviation

Bahcesehir University
Istanbul
09.2024 -

Skills

  • Airport & Airline Operations: Gained knowledge of how airports and airlines function, including ground handling, flight coordination, and terminal processes
  • Passenger Service & Communication: Developed strong communication skills while learning how to assist travelers, manage inquiries, and deliver a positive customer experience
  • Aviation Safety & Security: Learned the importance of safety protocols, security regulations, and emergency response procedures in the aviation industry
  • Teamwork & Problem Solving: Worked on group projects and case studies to improve collaboration and solve real-world aviation challenges under pressure

Languages

English
Advanced (C1)
Urdu
Native
Turkish
Elementary

Timeline

Masters in Aviation management - aviation

Bahcesehir University
09.2024 -

Passenger service agent, airport services

Air blue
06.2021 - 11.2021

Bachelor in Aviation management - aviation

university of management and technology
09.2019 - 06.2023
Mahrukh Mahrukh