Mahmut Berat Sahan
Customer Service Representative
Kahramanmaraş
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Water Treatment Specialist
SDY Water Treatment
02.2023 - Current
- Installed and maintained water treatment systems for residential and commercial clients
- Collaborated with clients to understand their specific needs and recommend appropriate water treatment solutions
- Tested water samples to assess quality before and after installation, ensuring optimal performance of treatment systems
- Troubleshot and resolved technical issues related to water treatment equipment, minimizing downtime for clients
- Provided training and guidance to customers on the proper use and maintenance of installed systems
Customer Service Representative
SDY Water Treatment
02.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High school diploma -
Pazarcik Anatolian High School
Kahramanmaraş, Turkey 08.2020 - 06.2024
Skills
Translation
Product knowledge
Water purification
Equipment maintenance
Water testing
Customer service
Problem-solving
Call management
Time management
Data entry
Customer relations
Timeline
Water Treatment Specialist
SDY Water Treatment
02.2023 - Current
Customer Service Representative
SDY Water Treatment
02.2022 - Current
High school diploma -
Pazarcik Anatolian High School
08.2020 - 06.2024
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