Mahmut Ahmet
Senior Customer Service Representative
Istanbul
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Self-Employed – Online Clothing Store
Dantel-Store
05.2021 - Current
- Founded and successfully operated an online fashion store, managing all aspects of the business including product sourcing, inventory, marketing, and customer service.
- Built and maintained strong supplier relationships to ensure product quality and timely delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Designed and executed online sales campaigns that led to a 30% increase in sales year-over-year.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Senior customer service representative
Teleperformance
11.2020 - Current
- Resolved customer complaints with professionalism and empathy, preserving strong client relationships and brand reputation.
- Tracked and analyzed customer satisfaction metrics, delivering insights to enhance service quality and customer retention.
- Earned multiple performance awards for exceeding service benchmarks and customer satisfaction targets.
- Collaborated with sales teams by identifying potential leads during customer interactions.
- Managed timely and effective replacement of damaged or missing products.
Site engineer
Zod for construction company
05.2017 - 11.2017
- Detection of the construction process and doing checks comparing the required materials steel and concrete that is needed with the one applicable on site.
- Directed engineering-related activities at project sites to maintain control over activities and keep work in line with specifications.
- Surveyed sites, collected measurements and assessed conditions to inform design process.
Environmental engineer
Mada association
05.2017 - 10.2017
- Company Overview: Environmental engineer with Mada association Under the project 'Intaj', funded by UKAID and implemented by mercy corps concerning the awareness of waste problems in fneidek-Akkar(Lebanon), we worked on improving waste management and waste valorization.
- Environmental engineer with Mada association Under the project 'Intaj', funded by UKAID and implemented by mercy corps concerning the awareness of waste problems in fneidek-Akkar(Lebanon), we worked on improving waste management and waste valorization.
Design engineer
Architectural construction company(ACC)
06.2016 - 10.2016
- Learned how to calculate the quantity of material needed for construction.
- Used Etabs, S-concrete, to analyze and design reinforced concrete building data.
- Computed factors such as loads and material stresses using excel sheets to determine optimal design specifications.
- Developed and implemented engineering solutions to minimize the risk of deflection in cases of long span beams.
Education
Master of Science - Structural Engineering
Anadolu Universitesi
Eskişehir, Turkey 04.2001 -
Bachelor of Science - Civil And Environmental Engineering
Beirut Arab University
Beirut,Lebanon 05.2013 - 06.2017
High School Diploma -
Al Iman High School
Lebanon 05.2009 - 09.2012
Skills
Computer skills
Teamwork and collaboration
Customer service
Microsoft office
Problem-solving
Team management
Time management
Multitasking Abilities
Excellent communication
Honours And Awards
- Certificate from Canadian center -Lebanon in: Leadership, Planning, Time Management, Creative Thinking, Motivational Skills, Marketing, Politics and Media, Power and Influence
- International computer driver's license 'ICDL'
- Mercy Corps-Intaj: Certificate in the employment skills
Personal Information
- Date of Birth: 05/21/94
- Gender: Male
- Nationality: Lebanese
Recommendations
- Dr.Öğr.
- Yesi Kıvanç TAŞKIN, kivanct@anadolu.edu.tr, Assistant professor of structural engineering in Anadolu university (Turkey), +90 (222) 335 0580 /6616
- Dr. Ayman Trad, a.trad@bau.edu.lb, Assistant professor of civil engineering in Beirut Arab university (Lebanon), +9616218400 /4308
Timeline
Self-Employed – Online Clothing Store
Dantel-Store
05.2021 - Current
Senior customer service representative
Teleperformance
11.2020 - Current
Site engineer
Zod for construction company
05.2017 - 11.2017
Environmental engineer
Mada association
05.2017 - 10.2017
Design engineer
Architectural construction company(ACC)
06.2016 - 10.2016
Bachelor of Science - Civil And Environmental Engineering
Beirut Arab University
05.2013 - 06.2017
High School Diploma -
Al Iman High School
05.2009 - 09.2012
Master of Science - Structural Engineering
Anadolu Universitesi
04.2001 -