Mahamed Ahmed
Bristol
Summary
Highly motivated and results-oriented Human Resources professional with a strong academic background in Leadership & Human Resource Management and 5+ years of experience in customer service and administrative roles. Passionate about contributing to a cause-driven organization like UNHCR and fostering a positive and inclusive work environment. Eager to leverage strong communication, problem-solving, and organizational skills to excel in the Human Resources Associate role and support UNHCR's mission.
Overview
5
5
years of professional experience
Work History
Store Manager
UPS
02.2016
- Hire, train, and oversee new staff
- Prepare detailed reports on buying trends, customer requirements, and profits
- Greeted customers, helping with mailing, shipping, and tracking inquiries.
Customer Service Representative
JS Hire Company
11.2022 - Current
- Streamlined customer service processes by 10% through implementing a new ticketing system, resulting in faster resolution times and improved customer satisfaction
- Consistently exceeded customer satisfaction targets, achieving a 95% rating by actively listening to customer concerns and providing prompt and effective solutions
- Collaborated with colleagues to identify and address recurring customer issues, leading to a 5% reduction in customer complaints
- Leveraged strong interpersonal skills to build rapport with customers from diverse backgrounds, fostering a positive and welcoming environment.
Community Leader and Translator
UNHRC
07.2021 - 09.2022
Customer Service Representative
University of Bath
04.2019 - 06.2021
- Processed student registration documents, ensuring accuracy and completeness of data
- Provided administrative support to the student services team, including scheduling appointments and managing communication channels
- Organized and facilitated student orientation sessions, welcoming new students and providing them with essential information
- Utilized excellent communication skills to build rapport with students and address their questions and concerns effectively.
IT Operative
Sony
- 03.2019
- In charge of organizing incoming and outgoing shipments
- Labelling all incoming goods whilst inspecting all goods received and ensuring they are of accurate quantity, type, and acceptable quality
- Selecting space for storage and arranging goods to be placed in the designated areas.
Education
Master of Science - Leadership & Human Resource Management
University of Law
London, UKBachelor of Business Management - undefined
University of Bedfordshire
Luton, UKDiploma of Higher Education - English Language
ROC DaVinci College
Dordrecht, NetherlandsSkills
Coordination and Facilitation: Organized and implemented programs that were in the form of workshops, support groups, and educational programs that would meet the needs of the society
Campaign Management: Coordinated and facilitated activities including workshops, support group meetings, and educational seminars that served the needs of the community Directed reception campaigns aimed at encouraging refugees and local populace to live in harmony through organization of events intended to bring people together Supervised multicultural groups in order to meet the needs of the targeted client groups, which further developed skills in teamwork and project organization Offered language interpretation services to ensure that refugees spoke to service providers as well as members of the community and other organizations in a language they understood During meetings, translated documents and provided interpretation, enhancing language abilities and cultural awareness Involved in advocacy and communication support initiatives that were in line with UNHCR objectives of providing protection and assistance to refugees and displaced individuals across the globe
Team Leadership: Continuing organized multicultural groups for targeted client's groups to enhance skills on working in a team and project management Successfully facilitated smooth communication between staff and management during various projects at the University of Bath
Problem-solving & Conflict Resolution: Streamlined customer service processes by 10% through implementing a new ticketing system at JS Hire Company, resulting in faster resolution times and improved customer satisfaction
IT Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) utilized in all previous roles
Multilingual: Fluent in English, Arabic, Somali (demonstrates cultural awareness), and Dutch (Netherlands)
Timeline
Customer Service Representative
JS Hire Company
11.2022 - Current
Community Leader and Translator
UNHRC
07.2021 - 09.2022
Customer Service Representative
University of Bath
04.2019 - 06.2021
Store Manager
UPS
02.2016
IT Operative
Sony
- 03.2019
Master of Science - Leadership & Human Resource Management
University of Law
Bachelor of Business Management - undefined
University of Bedfordshire
Diploma of Higher Education - English Language
ROC DaVinci College