Loves personal development Learning with curiosity and Trying new things and learning.
Hi, I’m
Mahamadou KAMISSOKO
Customer Support Specialist
Istanbul,34
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
year of professional experience
5
Languages
Work History
Teleperformance
Customer Support Specialist
11.2024 - Current
Job overview
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized some progrmms like Bythi CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Education
Ankara UniversityAnkara University Dögol Cad 06100 Beşevler Türkiye
Master of Education from Institute of Social Sciences - Education
04.2001
Skills
Active listening
Interests
Reading, Travelling, Sports, Spending time with friends
I have visited somes cities in Africa and many cities in Türkiye, Istanbul, Ankara, Izmir, Bursa, Antalya, Bodrum, Konya and...
I like to read personal development books, for example ı read:
1. Rich Dad Poor Dad by Robert Kiyosak
2. Think and grow Rich Napoleon Hill
3. Can't Hurt Me By David Goggins
4. The Leader Who Had No Title by Robin S. Sharma
And like football playing
Timeline
Customer Support Specialist
Teleperformance
11.2024 - Current
Ankara University
Master of Education from Institute of Social Sciences - Education
04.2001