Comminucation
Lyrics Sap
Moderator And Support Agent
Summary
Proven problem-solver and customer service expert, adept in office administration and support services. At SF and Kick, I enhanced client satisfaction and community engagement, fostering positive relationships and increasing brand visibility. Skilled in diplomatic communication and content management, I consistently resolve inquiries with patience and empathy, driving success in fast-paced environments.
Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking.
Overview
2
2
years of professional experience
Work History
Support Staff Member
SF
01.2023 - Current
- Resolved customer complaints with diplomatic and courteous communication.
- Assisted customers with account setup, product selection and troubleshooting.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Been so active and replied fast to customers.
Moderator
Kick
11.2022 - 03.2024
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Boosted community engagement through timely responses to comments and inquiries.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Managed multiple social media platforms for diverse audiences, resulting in increased brand visibility.
Skills
Support services
Customer service
Office administration
Problem-solving
Interests
Helping people
I'd like to help people im good on that job i love communication.
Timeline
Support Staff Member
SF
01.2023 - Current
Moderator
Kick
11.2022 - 03.2024