Luluh Alkhamisi
Jeddah
Summary
Experienced Business Analyst with 4+ years optimizing processes and delivering data-driven solutions. Pursuing Master's in Artificial Intelligence at King Abdulaziz University. Strong analytical and technical skills bridging business needs with technological capabilities. Expertise in data analysis, problem solving, and project planning. Committed to enhancing teamwork, analytical thinking, and professional development.
Overview
4
4
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Business Analyst
Wataniya Insurance Company
08.2024 - Current
- Collaborated with stakeholders to gather requirements for system enhancements and process improvements in the financial sector
- Conducted data analysis to identify trends and opportunities for optimization, aligning with the regulatory and operational standards of the Capital Market Authority
- Assisted in the development of business cases and project proposals, ensuring compliance with financial regulations
- Led projects such as the development of a self-services website to enhance customer experience and streamline processes, which directly supports the goals of the Capital Market Authority
- Spearheaded initiatives such as launching a customer self-service website, mobile app project, and a chatbots project to enhance digital customer engagement.
- Led enhancements to the renewal portal, streamlining the policy renewal process to boost user efficiency and satisfaction.
- Designed and implemented a promo code system, enabling personalized offers and improving customer retention through targeted campaigns.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Application Support Specialist
Wataniya Insurance Company
01.2023 - 08.2024
- Provided technical support to end-users for hardware and software issues, including ERP and CRM systems relevant to financial operations
- Utilized problem-solving skills to resolve issues efficiently, ensuring minimal disruption to business processes
- Maintained accurate records of customer interactions and system updates, contributing to a centralized knowledge base that improved operational efficiency
- Documented support processes, enhancing the organization's ability to comply with regulatory requirements
Business Analyst Officer
SolexPlus
01.2022 - 12.2022
- Gathered and analyzed sales data to improve sales processes within the financial services sector
- Reviewed sales history to determine productivity trends and compiled data over time to forecast sales trends, aligning with the analytical requirements of the Capital Market Authority
- Managed the RFP process, reporting results and ensuring compliance with submission turnaround times
IT Customer Experience Officer
SANS
07.2021 - 12.2021
- Provided support to end-users on computer systems and software, troubleshooting and resolving complex technical problems that impacted financial operations
- Updated the Service Catalog on ServiceNow, contributing to a 15% reduction in system failures, which is crucial for maintaining operational integrity in financial services
Education
Master of Science - Artificial Intelligence
King Abdulaziz University
Jeddah 04.2001 -
Bachelor of Science - Information Technology
King Abdulaziz University
Jeddah, Saudi Arabia 04.2001 -
Skills
Time Management
Certification
Insurance Foundations (IFCE)
Timeline
Business Analyst
Wataniya Insurance Company
08.2024 - Current
Application Support Specialist
Wataniya Insurance Company
01.2023 - 08.2024
Business Analyst Officer
SolexPlus
01.2022 - 12.2022
IT Customer Experience Officer
SANS
07.2021 - 12.2021
Master of Science - Artificial Intelligence
King Abdulaziz University
04.2001 -
Bachelor of Science - Information Technology
King Abdulaziz University
04.2001 -