Linda Yamahlorpu Harries
Congo Town,Liberia
Summary
A motivated, adaptable and responsible customer service management graduate who's seeking an opportunity to utilize the professional and technical skills developed through past work experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Truly blessed logistic Service
Monrovia, Liberia
01.2020 - 04.2020
- Handing all financial transaction
- Attending to customer need's in and out of workplace (Professionally)
- Also serving as operation assistance (Occasionally)
Customer Service Supervisor
J-Palm - Liberia
Monrovia, Liberia
06.2021 - 08.2022
- Supervised customer service team to ensure efficient operations and service quality.
- Trained new staff on customer service protocols and company policies.
- Resolved customer complaints by investigating issues and providing timely solutions.
- Coordinated schedules to optimize workforce availability during peak hours.
- Developed training materials to enhance staff knowledge and skills in customer interactions.
- Facilitated team meetings to discuss challenges and share feedback on service processes.
- Maintained accurate records of customer interactions and service requests for reporting purposes.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Education
Diploma - Customer Service
Sabegna School of Travel& Tourism
High School Diploma - WEAC Certificate
Independent Bethlehem Baptist School
Skills
- Proficient in the English Language
- Strong communication skills
- Excellent knowledge in customer problem solving
Accomplishments
Certificate of completion, Ten week's Apprenticeship Program
References
- Mrs. Gloria G. Yarkpeh, Team leader, Overcomers Central Church, 0778505948
- Mrs. Desalu, Chief Administrator, Truly Blessed Logistic Service, 0886113787, 0770238948, Bye Pass, Monrovia, Montserrado
Habits
- Love reading anything informative
- Solving puzzles
- Socializing with friends and family
Timeline
Customer Service Supervisor
J-Palm - Liberia
06.2021 - 08.2022
Customer Service Agent
Truly blessed logistic Service
01.2020 - 04.2020
Diploma - Customer Service
Sabegna School of Travel& Tourism
High School Diploma - WEAC Certificate
Independent Bethlehem Baptist School