Traveling Sports Reading books Learning new languages Acquiring new skills in various topics
Lila Aichoun
Istanbul
Summary
A highly organized and customer-focused professional with a strong background in administrative support, patient care, sales, and translation within healthcare settings. Skilled in managing schedules, improving clinic efficiency, and converting leads into satisfied patients. Proficient in multiple languages and adept at fostering relationships with patients to ensure exceptional care and satisfaction.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Personal Assistant to Dr. Emir Aksu
MDC Clinic
05.2023 - 08.2024
- Responded to emails and Instagram messages, engaging with prospective and existing patients
- Managed Dr Aksu's daily schedule, ensuring efficient time management and preparation for appointments
- Coordinated clinic operations, including staff scheduling and managing day-to-day administrative tasks
- Oversaw salary distribution for staff members and procurement of materials for the dental laboratory
Translator & Patient Coordinator
MDC Clinic
02.2022 - 05.2023
- Welcomed patients upon arrival, providing them with information about the clinic, doctors, and services offered
- Assisted patients during consultations, ensuring clear communication between doctors and patients through translation
- Explained treatment plans, negotiated fees, and ensured patients understood their treatment options
- Managed payment processing and assisted with follow-up care to maintain positive patient relationships
Sales Associate
Brava dent Clinic
11.2021 - 02.2022
- Company Overview: marmara clinic Turkey the same company with to different data
- Made calls from clinic leads and prospect lists, converting potential patients into actual clients
- Conducted weekly reports for the administration, ensuring transparent communication about conversion rates
- Presented the clinic's services in a professional manner, explaining available treatments, costs, and patient benefits
- Assisted patients throughout their treatment journey, ensuring their satisfaction and addressing any concerns
- Maintained contact with patients post-treatment to offer continued support, ensuring satisfaction and encouraging referrals
- Marmara clinic Turkey the same company with to different data
Education
Bachelor Degree - Law
Law Faculty
Ben Aknoun, Algeria 09.2010 - 06.2013
Skills
Proficient in Microsoft Office Suite
Capable with CapCut and Canva
Googd written and verbal communication skills
Experience in managing patient inquiries
Skilled at translating complex medical terms
Microsoft office proficiency
Multitasking and organization
Strong work ethic
Team collaboration
Interests
Timeline
Personal Assistant to Dr. Emir Aksu
MDC Clinic
05.2023 - 08.2024
Translator & Patient Coordinator
MDC Clinic
02.2022 - 05.2023
Sales Associate
Brava dent Clinic
11.2021 - 02.2022
Bachelor Degree - Law
Law Faculty
09.2010 - 06.2013
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