LEYLA DILEK
restaurant captain
Izmir,35
Summary
Proven leader in the hospitality industry, adept at enhancing guest experiences and streamlining operations at Biblos Resort Hotel. Skilled in food safety compliance and guest relations, I significantly contributed to increasing repeat business. My expertise in team management and innovative promotional strategies led to a marked improvement in service delivery and customer satisfaction. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
RETAURANT CAPTAİN
BİBLOS RESORT HOTEL
Izmir, ÇEŞME ALAÇATI
07.2021 - Current
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Optimized table turnover rate by monitoring seating arrangements efficiently throughout each shift.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Enhanced customer satisfaction by ensuring prompt and accurate order execution.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Delivered outstanding dining experiences for patrons.
- Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
- Implemented innovative menu ideas with the culinary team, resulting in fresh offerings that attracted new clientele.
- Ensured adherence to safety guidelines within the restaurant, promoting a healthy working environment for all staff members.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
WAİTRESS
RAMADA PLAZA BY WYNDHAM HOTEL
Mardin, WAİTRESS
10.2017 - 07.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
DAVİD PEOPLE CAFE
WAİTRESS
MARDİN, WAİTRESS
07.2015 - 07.2017
- Acted as a role model for cash handling best practices, promoting a high level of professionalism and integrity among team members.
- Optimized shift scheduling for greater operational efficiency while maintaining adequate staffing levels during peak hours.
Education
UNİVERSTY GRADUATE - TOURİSM BUSİNESS
MARİN ARTUKLU ÜNİVERSİTESİ YÜKSEKOKULU
MARDİN 09.2015 - 06.2017
Skills
Cash handling expertise
Supply Inventory Management
Food Preparation
Team Management
Guest Relations
Order Accuracy
Wine pairing knowledge
Workflow Coordination
Beverage Service
Fine-dining expertise
Staff Scheduling
Food Safety Compliance
Reservation Management
Upselling strategies
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Turkish
Native language
English
Intermediate
B1
Certification
BASİC FİRST AİD TRAİNİNG
Interests
TO ART SPORTS AND İNNOVATİONS
WRİTE A BOOK TO TRAVEL TO READ AND TO SEE
Who knows, maybe artists are magicians speaking to the next thousand years?
Timeline
DİCTİON TRAİNİNG
10-2024
BASİC FİRST AİD TRAİNİNG
03-2024
RETAURANT CAPTAİN
BİBLOS RESORT HOTEL
07.2021 - Current
ENTREPRENEURSHİP
08-2019
WAİTRESS
RAMADA PLAZA BY WYNDHAM HOTEL
10.2017 - 07.2021
UNİVERSTY GRADUATE - TOURİSM BUSİNESS
MARİN ARTUKLU ÜNİVERSİTESİ YÜKSEKOKULU
09.2015 - 06.2017
DAVİD PEOPLE CAFE
WAİTRESS
07.2015 - 07.2017
HYGİENE
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