Get in touch with the people who are outside of my culture
Leyla Ciftci
Tour Planner & Travel Agent
Istanbul,34
Summary
As a professional travel planner, the main purpose is always make the customers pleasure and make them feel like a precious guest in the destination where the customers visit. Having constant communication with the customers will make the professional tour planner one step ahead. It makes the big difference since the customer's main wishes about their dream vacations will be known by the expert who has the tourism proficiency.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Travel Agent
Turkey Travel Bazaar
07.2022 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Generated reports on travel trends and customer feedback to inform business goals.
Sales Assistant
LC Waikiki
06.2018 - 07.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Communicate with customers who needs some helps about size or color of clothes.
Education
Bachelor of Science - Tourism Guide
Istanbul Gelişim University
Istanbul/Turkiye 04.2001 -
Associate of Science - Sociology
Istanbul Gelişim University
Istanbul/Turkiye 04.2001 -
Skills
Executive Travel
Interests
Traveling abroad
Interacting with the different cultures and getting know the unique traditions
Timeline
Travel Agent
Turkey Travel Bazaar
07.2022 - Current
Sales Assistant
LC Waikiki
06.2018 - 07.2022
Bachelor of Science - Tourism Guide
Istanbul Gelişim University
04.2001 -
Associate of Science - Sociology
Istanbul Gelişim University
04.2001 -