Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist
Prater City Hotel
Answered phone promptly and directed incoming calls to correct offices.
Teacher
American Culture Language School
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Receptionist
Saklıkoy Mordoğan Otel Ve Tesisleri
2021.04 - 2021.12
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Barista Shift Supervisor
Giresun Corylus Kafe
2022.01 - 2022.07
Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Guest Relations Officer
Delta Marriot
Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
Liaised between housekeeping, maintenance, and front office teams to address any guest-related issues efficiently.
Education
Bachelor of Science -
South-West Neofit Rilski Üniversitesi
Bulgaristan-Blagoevgrad
2001.04 -
Bachelor of Science - Engilish Language And Literature
Giresun University
Giresun, Turkey
2001.04 -
High School Diploma -
Hasan Ali Yücel Anadolu Lisesi
Gaziantep
2001.04 -
Skills
Scheduling
Administrative support
File management
Data entry
Telephone skills
Customer and client relations
Travel arrangements
Travel planning
Front desk operations
Professional and polished presentation
Timeline
Barista Shift Supervisor
Giresun Corylus Kafe
2022.01 - 2022.07
Receptionist
Saklıkoy Mordoğan Otel Ve Tesisleri
2021.04 - 2021.12
Bachelor of Science -
South-West Neofit Rilski Üniversitesi
2001.04 -
Bachelor of Science - Engilish Language And Literature