LEVENT ÖZ
Hotelier
Yalova
Summary
With my background in the food and beverage industry, I developed strong customer service skills and a deep understanding of guest needs.
As a Waiter at Limak Köşk Restaurant , I learned how to provide excellent service, ensuring guests were satisfied and likely to return. I gained valuable experience in wine service, cocktails, and different coffee types, enhancing the overall dining experience.
In my role as a Café Manager at a family-owned café, I introduced new menu items and organized staff training to improve service quality. My efforts led to a more diverse menu and increased guest satisfaction, showcasing my ability to adapt and improve operations.
At Limak Thermal Boutique Hotel, I utilized my restaurant experience to enhance guest satisfaction further by implementing efficient reservation systems and personalized service strategies. My adaptability and documentation skills contributed to operational improvements, demonstrating my track record of elevating guest experiences.
Overview
14
14
years of professional experience
Work History
Reservation Clerk
Limak Thermal Boutique Hotel
04.2019 - Current
- With 6 years of experience in front desk operations and reservations, I have developed strong customer service skills, attention to detail, and good communication abilities. I am experienced in managing guest check-ins and check-outs, handling bookings, and solving customer issues to ensure a smooth guest experience. I am skilled in using reservation systems, keeping accurate records, and offering personalized solutions to improve guest satisfaction.
Reservation Officer
Uğur Termal Residence
01.2017 - 03.2019
- I worked as a front desk and reservation officer, where I learned a lot about welcoming, informing, and helping guests.
- I developed strong skills in making guests feel comfortable and ensuring they were in the right place.
- I learned how to create a personal comfort zone for guests, which helped me give excellent service in my future jobs.
- This role built a strong foundation for me to manage guest interactions more efficiently in my later positions.
Cafeteria Manager
Câfe in
01.2013 - 01.2016
- I managed a family-owned café that focused on coffee, tea, desserts, and nargile, giving both operational and strategic support.
- I improved the café’s concept by adding new items, like cocktails, specialty coffees, and light snacks, to make the menu more varied without changing its main style.
- I organized staff training sessions to improve attention to detail, practical service, and guest satisfaction, which raised service quality.
- I successfully managed the café for 3 years, making sure customers were happy and operations ran smoothly.
Restaurant Waiter
Limak Thermal Boutique Hotel
12.2010 - 12.2012
- This was my first professional experience as a waiter in the tourism industry. I learned how large and varied the food and beverage sector is.
- I understood that providing good service and meeting guests' needs are key to making sure they leave happy and want to return.
- I gained knowledge about wine service, cocktails, and different types of coffee.
- This experience helped me improve my skills in customer service and taught me the importance of attention to detail.
Skills
- Patience and composure
- Documentation and reporting skills
- Time management skills
- Problem-solving abilities
- Adaptability and resilience
Timeline
Reservation Clerk
Limak Thermal Boutique Hotel
04.2019 - Current
Reservation Officer
Uğur Termal Residence
01.2017 - 03.2019
Cafeteria Manager
Câfe in
01.2013 - 01.2016
Restaurant Waiter
Limak Thermal Boutique Hotel
12.2010 - 12.2012