Getting lost in a good book
Lester Barkley T. Saez
Restaurant Supervisor
Rizal
Summary
Seeking for a new challenge and a place to showcase my skills, I want to succeed in a stimulating and challenging environment that will provide me with advancement opportunity. I want to excel in this field with hard work, perseverance and dedication.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Restaurant Supervisor
Maxx Royal Resorts
2019.06 - Current
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution to manage over 100 guest per dinner
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Restaurant Waiter
Best Western Plus / Antel Hotel / A Venue Suites
2015.11 - 2017.05
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Restaurant Waiter
Thunderbird Resort And Casino
2015.01 - 2015.10
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Intern
Filling Sta on Bar Cafe
2013.11 - 2014.01
- Gained valuable experience working within the cafe, applying learned concepts directly into relevant work situations.
Intern
Chef Laudico Guevarra's
2013.03 - 2013.04
- Supported waiters in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority work.
Education
Bachelor of Science - Hotel And Restaurant Management
Jose Rizal University
Mandaluyong, Philippines2014
Skills
Service quality enhancements
Quality Assurance
Employee Motivation
Staff Training
Service Quality
Guest Relations
Waste Reduction
Interests
Learning from documentaries
Diving into self meditation with nature
Socializing with people who have same interest
Additional Information
References
Tahir Akyol (Assistant Manager)
Sails Restaurant (US)
tahirakyol92@gmail.com
+90 5422155057
Vierneza S. Noemi
Vogue Hotel (Turkey)
noemivierneza@yahoo.com
+63 9230885783
Sufiyan B. Tabib
Maxx Royal Resort (Turkey)
sofiyantabib098@gmail.com
+90 544 576 2716
Timeline
Restaurant Supervisor
Maxx Royal Resorts
2019.06 - Current
Restaurant Waiter
Best Western Plus / Antel Hotel / A Venue Suites
2015.11 - 2017.05
Restaurant Waiter
Thunderbird Resort And Casino
2015.01 - 2015.10
Intern
Filling Sta on Bar Cafe
2013.11 - 2014.01
Intern
Chef Laudico Guevarra's
2013.03 - 2013.04
Bachelor of Science - Hotel And Restaurant Management
Jose Rizal University
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