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A Manager and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
As well as an Avid reader since third grade, with a lifelong love for storytelling, character development and challenging situations that’s consistently excelled in English, AP language, and Writing earning high remarks for analytical ready, essay composition and creative writing skills.

Highly experienced in building strong customer relationships and driving retention using impeccable communication skills and proactive approach. Proven success in exceeding client expectations across various senior management positions. Skilled in account management, upselling, and problem solving. Successfully transitioned to Product Management (Customer Success), developing innovative onboarding processes and driving product adoption. Utilize analytical tools (Mix Panel, Post Hog, Stripe) to extract actionable insights for data-driven decision making and product advancements. Worked and excelled in metrics like Retention rate, Net Revenue Retention, NPS, Adoption and Churn rate.

Dedicated Servant Leader and Change Agent championing the Delivery of High-Quality Business Solutions through the adoption of Agile Mindset and the associated Lean Thinking. Adept at leading Cross-Functional Teams, implementing Agile Principles, conducting thorough Business Analysis, and ensuring Client Success. Proven ability to drive Efficiency, enhance Product Quality, and foster Strong Customer Relationships. A Scrum Master who fosters Team Collaboration and Coherence resulting in Optimal Performance and Speedy Delivery. A Business Analyst who utilizes Data Analysis tools to extract Meaningful Insights, contributing to informed Decision-Making. A Customer Success Manager who implements a Customer Feedback Loop ensuring high levels of Customer Satisfaction and Retention. 1 Year as a Scrum Master, 5 Years as a Business Analyst, and 6 Years as a Customer Success Manager in the Retail, Financial Technology, and Healthcare sectors.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer Experience Manager specializing in technology integration and feedback analysis to enhance customer satisfaction. Proven track record in team leadership and operational efficiency, fostering a customer-centric culture that elevates service delivery. Expertise in developing performance metrics and strategic planning to achieve outstanding results. Recognized for strong communication and problem-solving skills, with a commitment to exceeding customer expectations.

Leila Qulusoy

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VİP customer Manager

Customer Support manager

Junior Human Resources Specialist

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MBA - Business Administration (Management)

High School Diploma -

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VİP customer Manager

Customer Support manager

Junior Human Resources Specialist

High School Diploma -

MBA - Business Administration (Management)

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