Apollo
LAWRENCE NEBO
Customer Support Specialist
Cigli
Summary
Creative Technical Support /customer service Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Also excel at generating high-quality leads and securing valuable appointments. With a proven track record and possess the ability to support customers over the phone, fostering robust relationships that consistently translate into outstanding achievement and passion in overseeing social media marketing for growing organizations to increase brand awareness.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Customer Support Specialist
Gossipmybeauty
Port Harcourt, Nigeria
02.2019 - Current
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed over 200 customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lead Generation Executive
Gulsan Enterprise
12.2022 - 11.2023
- Generated quality leads and appointments using Apollo, telephone, email, and other data insight tools resulting in 20% increase in high customer acquisition and retention rate
- Contacted small businesses to onboard them to partner's ecommerce/CRM platform resulting in 15% increase in platform usage
- Built strong customer relationships and communicated customer-centric solutions resulting in 95% customer satisfaction rate
- Worked collaboratively with others to meet objectives and consistently achieved weekly targets.
Digital Marketer/ Lead Generator
Gossip beauty and cosmetics
01.2023 - Current
- Provided quality leads, customer and marketing services resulting in 98% growth and customer satisfaction rate
- Responded to customer inquiries and resolved issues in timely and professional manner resulting in 95% first-call resolution rate
- Maintained accurate customer records and updated databases resulting in 20% increase in operational efficiency
- Increased product awareness leading to 100% increase in sales
- Generated quality leads that converted to happy customers.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic
Sales Representative
EUnique logistics and travels
Istanbul, Turkiye
01.2023 - 07.2024
- Managed portfolio of 200+ clients and achieved monthly sales targets resulting in 25% increase in revenue
- Developed and executed sales strategies resulting in 20% increase in customer retention
- Established strong relationships with key decision-makers resulting in 30% increase in new business opportunities
- Coordinated with cross-functional teams to ensure timely delivery of products and services resulting in 95% on-time delivery rate.
Education
Bachelor of Science - Tourism Management
Izmir Katib Celebi University
Izmir/Turkiye 09.2021 - Current
Skills
Sales specialist
Software
Hubspot
Slack
Mailchip
Certification
Technical support Fundamentals
Interests
Music
Reading
Technology
Timeline
Digital Marketer/ Lead Generator
Gossip beauty and cosmetics
01.2023 - Current
Sales Representative
EUnique logistics and travels
01.2023 - 07.2024
Lead Generation Executive
Gulsan Enterprise
12.2022 - 11.2023
Bachelor of Science - Tourism Management
Izmir Katib Celebi University
09.2021 - Current
Customer Support Specialist
Gossipmybeauty
02.2019 - Current