Customer Behavior Analysis: Conduct in-depth analyses of both SME and individual customer behavior to understand financial patterns and trends.
Credit and Debt Relationship: Investigate relationship between credit amounts and debt levels, leading to insights on uncollectible debt percentages.
Data Tools and Modeling: Use SQL for data analysis and Python for decision tree modeling, providing a robust foundation for predictive insights.
Policy Transformation: Translate analytical results into actionable policy recommendations, guiding strategic decisions within bank.
SME Credit Policy Specialist
Denizbank A.S
01.2024 - 03.2024
Rule Set Management: Develop, maintain, and refine comprehensive rule sets governing the eligibility of SME customers for commercial card applications. Continuously monitor these rule sets to ensure they align with current policies and business objectives.
Approval and Rejection Analysis: Regularly review the reasons behind customer approvals and rejections. By identifying patterns and trends in these decisions, we ensure fair and data-driven outcomes and uncover potential areas for refinement within the rule sets.
SME Data Analysis: Leverage SQL for in-depth analysis of SME customer data. Our analyses focus on identifying key characteristics, behaviors, and trends among SME applicants, providing actionable insights that inform rule set improvements and customer strategies.
Rule Set Optimization: Continuously work to enhance the rule sets based on insights gained from data analysis. The goal is to create a balanced system that optimally serves eligible SMEs while minimizing risk, thereby improving decision accuracy and customer experience.
SME Credit Policy Assistant Specialist
Denizbank A.S
Istanbul, Istanbul
07.2022 - 01.2024
Procedure Management: Review, understand, and keep procedures up to date as a key part.
Branch Support: Respond promptly and clearly to inquiries from branches, ensuring accurate and understandable communication.
SME Credit Policy Assistant
Denizbank A.S
Istanbul, Istanbul
11.2021 - 07.2022
Credit Approval Process Oversight: Ensure thorough understanding of the pre-credit process for SMEs, where customers are first scored before receiving approval or rejection.
Monthly Score Checks: Conduct monthly reviews to verify the accuracy of scoring, selecting a sample set for detailed analysis.