Lamiya Valiyeva
Customer Success & Event Manager
Istanbul,34
Summary
Dynamic professional with a proven track record in customer relationship building and strategic planning. At Fit1001, I spearheaded initiatives that enhanced customer retention and satisfaction, leveraging my problem-solving aptitude and time management skills. Successfully managed cross-functional teams at Diyetkolik to deliver impactful webinars, showcasing my ability to mentor and advocate for customer needs.
Overview
7
7
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Success Manager
Fit1001
09.2021 - Current
- Collaborated with Sales, Product, and Support teams to address customer pain points, provide actionable solutions, and advocate for enhancements that align with user needs.
- Provided proactive support to product buyers and app users, ensuring they understood product benefits, usage instructions, and integration with the Fit100.com and Diyetkolik ecosystem.
- Analyzed customer feedback to identify areas for improvement.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Created and executed success plans tailored to customer goals, such as improving app usage habits, or integrating purchased products into their routines.
Event Manager
Diyetkolik
09.2020 - Current
- Managed the end-to-end production of webinars, including planning, promotion, execution, and post-event follow-ups, ensuring smooth and impactful virtual experiences.
- Acted as the key host and moderator, delivering professional, engaging introductions, facilitating Q&A sessions, and maintaining high energy to connect with diverse audiences.
- Collaborated with cross-functional teams (marketing, sales, design, and IT) to develop engaging webinar content aligned with organizational goals and audience needs.
- Scheduled and coordinated guest speakers, experts, and panelists, ensuring seamless delivery through pre-event technical checks, content reviews, and hosting rehearsals.
Executive Assistant and Coordinator
Marmara Group Foundation
01.2018 - 03.2020
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Orchestrated successful conferences, meetings, and the 22nd Eurasian Economic Summit organized by the Foundation. (including associated travel for all speakers and attendees, facilities, and support services.)
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Supported the European Union Project titled "Turkish Youth and Women for Democracy" initiated by EU and Human Rights Platform.
Education
Bachelor of Arts - Bachelor of Arts in Business And Economics
Istanbul Bilgi University
Istanbul, Turkey 04.2001 -
Skills
Customer relationship building
Customer retention
Strategic communications
Training and mentoring
Customer advocacy
Problem-solving aptitude
Time management
Guest management
Certification
Google Digital Garage Marketing Certificate
Timeline
Customer Success Manager
Fit1001
09.2021 - Current
Event Manager
Diyetkolik
09.2020 - Current
Google Analytics Individual Qualification
04-2020
Google Digital Garage Marketing Certificate
03-2020
Executive Assistant and Coordinator
Marmara Group Foundation
01.2018 - 03.2020
Laurate International - Entrepreneurship
05-2017
Bachelor of Arts - Bachelor of Arts in Business And Economics
Istanbul Bilgi University
04.2001 -