Outdoor Activities & Exploration: Hiking, nature trail exploration, and outdoor sports
Lale Garlyyeva
Guest Relations Officer & Lawyer
ISTANBUL,34
Summary
Law graduate with strong experience in luxury hospitality and guest relations. Possesses a global mindset with a proven ability to communicate and problem-solve in diverse, high-pressure environments. Experienced in VIP guest management, handling complaints with professional composure, and delivering exceptional guest service. Currently seeking opportunities in Executive Assistant, Personal Assistant, or Customer Experience roles.
Overview
4
4
Languages
13
13
years of professional experience
Work History
Lady in Red Brand Ambassador & Guest Relations
Ciragan Palace Kempinski Istanbul
06.2024 - Current
- Delivering in-room and seated check-in experiences for VIP guests, ensuring personalized and seamless arrivals.
- Maintaining exceptional service standards in line with LQA, KEA, and Forbes Luxury Hospitality standards, consistently achieving high evaluation scores.
- Coordinating VIP arrivals, preferences, and special arrangements with cross-functional teams.
- Handling guest complaints and critical situations with professionalism and efficiency.
- Maintaining detailed guest profiles and ensuring high-level communication across departments.
- Performing upselling during check-in and guest stay, promoting room upgrades and premium services to increase revenue.
- Developed and maintained positive relationships with guests, ensuring satisfaction and loyalty.
Agricultural Property Owner (Cotton Production)
10 Yyl Abadanlyk Agricultural Shareholders Association – Turkmenistan
03.2013 - Current
- Manage large-scale agricultural operations, specializing in the sustainable cultivation and production of wheat and cotton.
- Managed local community and worker relations, resolving concerns to ensure a positive operational environment.
- Oversaw tenant relations, addressing concerns and maintaining positive community engagement.
Guest Relations Officer
Nusret Steakhouse Maçka Palas Park Hyatt
06.2023 - 06.2024
- Welcomed and assisted guests, ensuring high-quality service.
- Handled complaints and provided quick resolutions.
- Assisted VIP guests and managed special requests.
- Promoted hotel and restaurant services.
- Maintained accurate records and ensured service standards.
SPA Receptionist at Property
Qualia Spa
05.2023 - 06.2023
- Managed bookings, cancellations, and guest check-ins.
- Provided detailed information about spa services.
- Maintained customer records and ensured smooth daily operations.
SPA Receptionist at Property
Hilton Double Tree Hotel Moda
04.2023 - 05.2023
- Managed appointment scheduling using spa management software to optimize client flow and service delivery.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction.
- Coordinated with therapists and staff to ensure seamless operations and efficient handling of daily tasks.
- Escorted clients to spa areas, treatment rooms, and offices.
- Handled payments and processed credit card transactions.
- Resolved customer problems and complaints.
SPA Receptionist at Property
Radisson Blu Pera Hotel
03.2023 - 04.2023
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Coordinated with therapists to optimize treatment schedules, improving overall service flow and client satisfaction.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Escorted clients to spa areas, treatment rooms, and offices.
- Handled payments and processed credit card transactions.
- Resolved customer problems and complaints.
SPA Receptionist at Property
Radisson Blu Hotel Şişli
04.2022 - 03.2023
- Coordinated daily operations, ensuring cleanliness and organization of reception area to enhance guest experience.
- Organized, maintained and updated information in computer databases.
- Handled payments and processed credit card transactions.
- Escorted clients to spa areas, treatment rooms, and offices.
- Managed scheduling and appointment bookings using SpaSoft software to optimize client flow.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
Kitchen and Sushi Chief
Sushi Master Minsk
02.2021 - 01.2022
- Prepared sushi according to quality and hygiene standards.
- Managed inventory and kitchen organization.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained staff on proper equipment use, including sushi knives and rice cookers.
- Prepared high-quality seafood, rice and ingredients for sushi.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
Trainee Lawyer
Nestle
06.2020 - 08.2020
- Drafted legal documents, including contracts and pleadings, ensuring compliance with relevant laws.
- Conducted thorough legal research to support case preparation and strategy development.
- Collaborated with cross-functional teams to streamline operational processes and improve workflow.
Translator
Softcorp
10.2018 - 12.2018
- Translated documents across multiple languages, ensuring accurate representation of source content.
- Managed client communications and deadlines to deliver projects on time.
- Collaborated with project managers to streamline translation processes and enhance efficiency.
- Collaborated with project managers to streamline translation processes, improving workflow efficiency.
Education
Master of Laws - LLM - International Law
Belarusian State University
Belarus06-2021
Bachelor of Laws - LLB -
Belarusian State Economic University
Belarus06-2019
Skills
Premium Service & Hospitality Excellence: VIP Guest Relations, Welcoming Demeanor, Complaint Handling & Service Recovery, Luxury Service Standards (Forbes, LQA, KEA), Guest Comfort & Well-being, Brand Representation, Guest Accommodations, Payment Processing, Customer Service, Personalized Guest Experience
Communication & Cultural Awareness: Global Mindset, Active Listening, Multicultural Communication, Interpersonal Diplomacy, Verbal & Written Communication, Cultural Sensitivity, Teamwork in Diverse Environments, Telephone Skills, Feedback Collection, Effective Communicator, Exceptional Communication
Administrative Excellence Operational Efficiency: Positive Composure under Pressure, Calm under Pressure, Problem-Solving Abilities, Multitasking under Stress, Safety & Compliance Mindset, Time Management & Punctuality, Adaptability to Flexible Schedules, Documentation & Reporting, Office Administration
Systems & Technology: Opera PMS, Lapis, Oracle Cloud, OpenTable, Data Entry, Computer Skills, Microsoft Office Suite, Canva
Contact
- Phone: +905421275547
- Email: lalegarlyeva@gmail.com
- Address: Besiktas Istanbul Türkiye
- LinkedIn: linkedin.com/in/lalegarlyeva
Interests
Strategic & Simulation Gaming: Resource management and strategic planning through simulation games, including Klondike Adventures and The Sims 4
Gastronomy & Culinary Arts: Cooking, exploring new culinary concepts, and high-end hospitality venues
Cultural Curiosity & Professional Networking: Expanding personal and professional networks, effective cross-cultural communication, learning world languages, and exploring international cultures
Languages
English
Advanced (C1)
Russian
Bilingual or Proficient (C2)
Turkish
Bilingual or Proficient (C2)
Turkmen
Bilingual or Proficient (C2)
Timeline
Lady in Red Brand Ambassador & Guest Relations
Ciragan Palace Kempinski Istanbul
06.2024 - Current
Guest Relations Officer
Nusret Steakhouse Maçka Palas Park Hyatt
06.2023 - 06.2024
SPA Receptionist at Property
Qualia Spa
05.2023 - 06.2023
SPA Receptionist at Property
Hilton Double Tree Hotel Moda
04.2023 - 05.2023
SPA Receptionist at Property
Radisson Blu Pera Hotel
03.2023 - 04.2023
SPA Receptionist at Property
Radisson Blu Hotel Şişli
04.2022 - 03.2023
Kitchen and Sushi Chief
Sushi Master Minsk
02.2021 - 01.2022
Trainee Lawyer
Nestle
06.2020 - 08.2020
Translator
Softcorp
10.2018 - 12.2018
Agricultural Property Owner (Cotton Production)
10 Yyl Abadanlyk Agricultural Shareholders Association – Turkmenistan
03.2013 - Current
Master of Laws - LLM - International Law
Belarusian State University
Bachelor of Laws - LLB -
Belarusian State Economic University