Kübra Yigit
Professional Tourist Guide
Istanbul
Summary
A nature, art and history enthusiast who gets bored of the monotony of corporate life and throws herself into the sea of possibilities that tourism brings to you every day. A tour guide with passion for cultivating unforgettable, entertaining and educational travel experiences. Skilled storyteller. Offering excellent customer service with communication skills and ability to fulfill the requirements of the job. Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
3
3
Languages
Work History
Professional Tourist Guide
Honest Travel
Istanbul
09.2024 - Current
- Approximately 15 Anatolian tours were carried out with different groups from various nationalities in four months.
- Built personal relationships with guests to promote positive experiences.
- Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
- Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
- Cultivated relationships with local vendors for special deals or discounts benefiting tourists under my guidance.
- Guided groups of up to 45 people on scheduled tours.
Professional Tourist Guide
Insider Travel
Istanbul
04.2024 - Current
- Guided private Istanbul/Bursa/Princes Islands tours with foreign groups and families
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Promoted local businesses through partnerships and collaborations for mutually beneficial growth.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
Professional Tourist Guide
Turlasana-SSC
Istanbul
03.2024 - Current
- Completed 2 days -1 night Cappadocia tours with over 44 guests.
- Worked as tourist guide for both adult groups and student groups.
- Increased client satisfaction by tailoring tour content to suit individual interests and preferences.
- Ensured the safety of tour participants by adhering to strict safety guidelines and protocols.
- Cultivated relationships with local vendors for special deals or discounts benefiting tourists under my guidance.
- Reacted promptly to unexpected situations or emergencies during tours while maintaining professionalism and composure at all times.
- Streamlined tour booking process by effectively managing reservations, payments, and confirmations.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
ICDR
Dss Solutions
Istanbul/Ankara
11.2024 - 02.2025
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
HSE & MS Manager
Azelis TR
Istanbul
03.2021 - 01.2023
- Delivering safety and environmental training materials to employees and coaching employees on safety regulations and compliance
- Preparation and implementation of health and safety plans to protect employees and materials.
- HSE and compliance leadership in M&A projects in a multinational team managed with international leadership, following the process, organizing and carrying out the works in accordance with the project steps, identifying the deficiencies in the legal compliance processes and creating an action plan.
- Developing management systems application areas, ensuring that they are spread throughout the company, management of system requirements and achieving full compliance success in audits.
HSE & Training Manager
Artı Sağlık Emniyet Çevre
Istanbul
10.2020 - 02.2021
- Providing development trainings for the company's training staff and HSE professionals, creation of materials to be used in organizations and employee coaching.
- Performing and monitoring competency analyzes of working business professionals.
- To follow up the monthly work of the professional staff, to identify the areas that can be improved through meetings and the progress made, and to provide feedback to the management staff.
- Development of training packages offered to companies, content control and follow-up of first applications.
HSE & MS Specialist
Toros Tarım
Istanbul
02.2014 - 06.2018
- Working as a change leader in HSE, MS and Cultural change movements in organization.
- Developing and implementing safety policies and procedures to promote workplace safety.
- Researching and devising new safety initiatives and strategies to improve safety performance.
- Identifying accident causes and optimal prevention strategies by conducting thorough investigations and analyses, determining root causes and implementing corrective actions, monitoring workplace activities by safety performance metrics to determine compliance with safety regulations and standards.
- Providing new-employee health and safety orientations and developing materials for presentations.
- Conducting safety audits and inspections to identify workplace hazards and deficiencies.
- Taking an active role in change and awareness projects on the basis of HSE, contributing to the determination of the strategy, preparation of project steps, giving introductory trainings to all employees, monitoring the application outputs.
- As one of the leading change agents in the project, determining 'Safety Rules' of the company, designing projects to promote these rules, communication with the field and its implementation.
- Leading the establishment of Management Systems as of the first step, creation of all system documents in the field and management center, coordination and implementation of system trainings, achieving certification with full compliance after audits and maintaining certification within the framework of full compliance in the coming years.
- Within the scope of SEVESO and process safety, making active field trips with consultants from abroad, ensuring the internal work of the project and its coordination with the field, reporting the project outputs and making and implementing an action plan on the deficiencies and areas where improvement can be made.
Education
Bachelor of Science - Chemical Engineering
Yıldız Teknik Üniversitesi
Istanbul 09.2008 - 06.2012
Associate of Arts - Tourist Guiding
Kapadokya Üniversitesi
Nevşehir 09.2020 - Current
High School Diploma -
Vefa Lisesi
Istanbul 04.2001 -
Skills
Teamwork and Collaboration
Certification
Expert Training-Cappadocia Region
Hobbies
11 years of choir singing in Turkey's best semi-professional choir
Route trips that turned professional by studying Tourist Guiding
Sociology and personal development readings, with reading societies and discussion groups
Timeline
ICDR
Dss Solutions
11.2024 - 02.2025
Professional Tourist Guide
Honest Travel
09.2024 - Current
Professional Tourist Guide
Insider Travel
04.2024 - Current
Professional Tourist Guide
Turlasana-SSC
03.2024 - Current
HSE & MS Manager
Azelis TR
03.2021 - 01.2023
HSE & Training Manager
Artı Sağlık Emniyet Çevre
10.2020 - 02.2021
Associate of Arts - Tourist Guiding
Kapadokya Üniversitesi
09.2020 - Current
HSE & MS Specialist
Toros Tarım
02.2014 - 06.2018
Bachelor of Science - Chemical Engineering
Yıldız Teknik Üniversitesi
09.2008 - 06.2012
High School Diploma -
Vefa Lisesi
04.2001 -