KRISELLE PUNZALAN
Customer Support Specialist
Istanbul
Summary
Experienced and self-motivated, with over 15 years of experience in different fields such as Customer Support, Marketing, Social Media Management, Business Management and Education.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Customer Support Specialist
Horizon Blockchain Games
04.2022 - Current
- Helped to increase customer return rates by providing excellent customer service at all times
- Provided superior customer service to clients by addressing all questions and concerns on Intercom, Discord and other social media accounts
Senior Marketing & Customer Support
Manila Maid Cleaning
01.2017 - 01.2021
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Recruited new clients by managing social media platforms, marketing available listings, and producing direct mail campaigns
- Hired and trained employees
Appointment Setter
Axiem
01.2016 - 01.2017
- Identified and maximized sales opportunities, and increased customer retention rates.
International Client Representative
Fort Bonifacio Rent
01.2014 - 01.2015
- Worked to maintain positive client relationships, resulting in many client referrals
- Identified client needs and suggested appropriate services to enhance client experience
- Increased client base by researching competitive advantage while targeting prospective client needs.
Freelance Ghost Writer
Inceva Corporation
01.2012 - 01.2014
- Conducted research and monitored blog traffic patterns to assess the kind of content readers desired
- Worked to communicate the mission of projects via article contributions to various websites
Preschool Teacher
Crescent International School
01.2011 - 01.2012
- Establish and enforce rules of behavior for children in the classroom
- Prepared class lessons including tools and resources for children to use daily
- Reported to the head of Preschool on progress of all students under me
English Teacher
Pottisarn Pittayakorn
01.2010 - 01.2011
- Establish and enforce rules of behavior for High school students in the classroom
- Prepared class lessons including tools and resources for children to use daily
- Reported to the head of High school principal on progress of all students under me
Online English Teacher
TOKS International
01.2008 - 01.2010
- Planned and supervised online classes to Korean students ages ranging from 10 years old, to Business English students 25 and up
- Reported to supervisor on progress of students
Education
Psychology -
Dominican College
High School - undefined
Montessori De San Juan
Elementary - undefined
St. Paul's College of Pasig
Early Education - undefined
St. Paul's College of Pasig
Grammar and Punctuation - undefined
UCI Division of Continuing Education
07.2021 - 05.2021
Skills
Customer service excellence
Complaint Handling
Live Chat Support
Social Media Support
Problem Resolution
Timeline
Customer Support Specialist
Horizon Blockchain Games
04.2022 - Current
Grammar and Punctuation - undefined
UCI Division of Continuing Education
07.2021 - 05.2021
Senior Marketing & Customer Support
Manila Maid Cleaning
01.2017 - 01.2021
Appointment Setter
Axiem
01.2016 - 01.2017
International Client Representative
Fort Bonifacio Rent
01.2014 - 01.2015
Freelance Ghost Writer
Inceva Corporation
01.2012 - 01.2014
Preschool Teacher
Crescent International School
01.2011 - 01.2012
English Teacher
Pottisarn Pittayakorn
01.2010 - 01.2011
Online English Teacher
TOKS International
01.2008 - 01.2010
Psychology -
Dominican College
High School - undefined
Montessori De San Juan
Elementary - undefined
St. Paul's College of Pasig
Early Education - undefined
St. Paul's College of Pasig