Klea Doka

• Assisted clients with completion of applications and paperwork.
• Communicated with people from various cultures and backgrounds on application process.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Interviewed applicants and explained scope of different available benefits.
• Sorted out jobs relevant to interests of candidates to forward information to candidates.
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• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Informed customers of sales and promotions to build customer base and increase customer loyalty.
• Prepared invoices, reports, financial statements and other documents.
• Kept detailed records of daily activities through online customer database.
• Collaborated with managers to provide customer feedback.

· Worked to build relationships with customers and built potential for additional sales.

· Engaged customers in social conversations to create pleasant and easy shopping experience.

· Increased sales and customer satisfaction through personalized servicing.

· Offered each customer top-notch, personal service to boost sales and customer satisfaction.

· Listened to clients and introduced solutions to satisfy business and personal needs.

· Improved customer service and telecommunication skills to build lasting relationships.

· Logged reports, expenses, receipts, and sales in company database.

· Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

· Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

· Contributed to team objectives in fast-paced environment.

· Informed customers of promotions to increase sales productivity and volume.