Kivilcim Yarkin Genc

The continuous and optimal performance of Caterpillar mining equipment is ensured. Expert technical support and troubleshooting assistance are provided to customers, while regular inspections and maintenance services are conducted to maximize machine uptime and productivity. Close collaboration with mining operations is carried out to identify and address potential issues before they escalate, ensuring efficient operation and minimizing downtime. Parts supply is managed, operator and maintenance staff training is delivered, and solutions for system diagnostics and upgrades are provided. The goal is to enhance customer satisfaction by delivering tailored solutions, maintaining equipment reliability, and supporting customers in achieving their operational objectives.

Spare and replacement parts for equipment are sold in the repair shop or parts store. Parts are looked up for customers and service technicians as requested, either over the phone or face-to-face using computer information systems. Quotes are provided, and parts availability and shipping options are communicated to customers. When identical replacement parts are unavailable, customers are advised on the modification or replacement of parts, with options such as remanufactured or used pieces offered. Returned parts are examined for defects, and exchanges or credits are processed when necessary. Assistance is provided in the warehouse as needed, and a strong understanding of customer service practices is maintained, including customer needs assessment and meeting service quality standards. Products and services are promoted and sold to customers, and phone calls are answered promptly. Counter customers are acknowledged, even when other customers are being assisted. A working knowledge of parts information systems, such as DBS, SIS, and WMS, is maintained. Additional duties are performed as directed.

Customer needs were assessed to provide tailored solutions for material handling equipment. Technical support and expertise were offered to clients, guiding them through product selection and system integration. Sales presentations and product demonstrations were delivered, showcasing the features and benefits of equipment to potential customers. Proposals and quotations were prepared, ensuring alignment with customer requirements and budget. Market trends and customer feedback were analyzed to identify new business opportunities and optimize product offerings. Strong relationships were developed and maintained with clients, ensuring satisfaction and fostering long-term partnerships. Collaboration with the engineering and service teams was facilitated to ensure seamless project execution and after-sales support.

Manage the preparations of technical and commercial proposals for all equipment. Being in very close coordination with internal departments to reach feasible results both technical and commercial. Review and manage the customers' requests for quotation into an optimum solution. Act as the internal contact point for internal and external customers during the enquiry and bidding processes and follow up after order receipt.Keeping a prioritized listing of outstanding tasks. Respond to customers questions and requests in a timely and efficient manner.
Follow all Dealer Channel development processes within the region, develop the right communication channel between the customer and the company, the whole customer will follow the sales process, will be responsible for the region sales reporting and analysis, Carry out customer visits in the region under its responsibility.