Khalil Mousa
Customer Support And Technical Support
Samsun
Summary
Customer Support and Technical Support professional with 5+ years of experience in customer communication and academic services within online education environments. Holds a Bachelor’s degree in Mechanical Engineering and is currently pursuing a Master’s degree in Nanotechnology. Highly skilled in CRM systems, Learning Management Systems (LMS), and website administration. Proven ability to support non-technical users, resolve technical issues efficiently, and work independently in fully remote roles.
Overview
6
6
years of professional experience
3
3
Languages
Work History
CEO
Wathiq LLC
11.2024 - Current
- Gained hands-on experience in document authentication and legalization, including verification and coordination of approvals.
- Ensured high customer satisfaction through clear communication and timely completion of services.
Customer Communication & Academic Support
Arab International Academy
01.2020 - 12.2025
- Customer Support & Client Communication
- Technical Support for Non-Technical Users
- CRM Systems Management
- Learning Management Systems (LMS)
- Website Administration & Content Management
- Online Education Support
- Problem Solving & Troubleshooting
- Remote Work & Time Management
Education
Master of Science - Nanotechnology
19 Mayis University
Turkey 04.2001 -
Bachelor of Science - Mechanical Engineering
Near East University
Cyprus 04.2001 -
Skills
Customer support
Customer service
Time management
Team leadership
Timeline
CEO
Wathiq LLC
11.2024 - Current
Customer Communication & Academic Support
Arab International Academy
01.2020 - 12.2025
Master of Science - Nanotechnology
19 Mayis University
04.2001 -
Bachelor of Science - Mechanical Engineering
Near East University
04.2001 -