Khaled Ghanam
Sales
Istanbul
Summary
Proven Call Agent at Danat Travels, adept in customer communications and problem-solving, enhanced customer satisfaction through high-quality call standards and empathetic interactions. Skillfully managed escalated situations, demonstrating exceptional interpersonal skills and a goal-oriented approach to exceed company objectives. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
1
1
year of professional experience
Work History
Call Agent
Danat Travels
07.2023 - 08.2024
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
Skills
Customer communications
Problem-solving skills
Call center experience
Interpersonal Skills
Gathering information
Quality Assurance
Goal-Oriented
Languages
Arabic
Native language
English
Advanced
C1
Turkish
Upper intermediate
B2
Timeline
Call Agent
Danat Travels
07.2023 - 08.2024