Khaled Al Basha
İstanbul,Bahçeşehir
Summary
Dynamic Administrative Affairs Manager with a proven track record at Marah HomeWear, excelling in team leadership and customer service. Enhanced operational efficiency and profitability through strategic planning and effective cost control. Adept at fostering relationships and mentoring staff, ensuring high-quality service delivery and customer satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Administrative Affairs Manager
Marah HomeWear
Istanbul
10.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Sales and Store Manager
Mado Home Iç Giyim
Istanbul, Istanbul
03.2013 - 09.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Education
GED -
Damascus University
Damascus 09.2010 - 05.2013
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Customer service
Financial management
Customer relationship management (CRM)
Documentation and reporting
Sales management
Multitasking
Timeline
Administrative Affairs Manager
Marah HomeWear
10.2021 - Current
Sales and Store Manager
Mado Home Iç Giyim
03.2013 - 09.2021
GED -
Damascus University
09.2010 - 05.2013