Keziban Demirci Durak
Izmir,Turkey
Summary
Shortly after graduating from Dokuz Eylul University’s Maritime Business Administration Department in 2021, I began working as a Customer Service Support at Freightlead LLC in September 2021. In this role, I managed logistics operations in the United States with a strong focus on customer satisfaction. After gaining expertise in port and ramp operations, I coordinated cargo deliveries across all regions of the U.S., developed a solid understanding of customs procedures, and handled customers’ ISF entries. In January 2023, I was promoted to Customer Service Specialist, where I strengthened customer relationships, ensured smooth operations, and contributed to service quality improvements. On August 28, 2023, I joined Mare Logistics as an Operations Specialist, where I manage export cargo operations and oversee handling processes in Turkey. I am currently continuing in this role.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
OPERATIONS SPECIALIST
Mare Logistics A.S
08.2023 - 09.2025
- Manage and coordinate export cargo operations with strong focus on efficiency and compliance.
- Develop expertise in handling processes within Turkey, ensuring smooth documentation and operational workflows.
- Collaborate with stakeholders to optimize service delivery and support customer satisfaction.
- To learn AMS filling
CUSTOMER SERVICE SPECIALIST
Freightlead LLC
01.2023 - 04.2023
- Strengthened customer relationships by providing tailored logistics solutions and ensuring seamless operational execution.
- Contributed to improvement of service quality through proactive communication and issue resolution.
- Oversaw end-to-end logistics operations, ensuring compliance with U.S. regulations and customer requirements.
CUSTOMER SERVICE SUPPORT
Freightlead LLC
09.2021 - 01.2023
- Coordinated port and ramp operations, facilitating cargo deliveries across all U.S. regions.
- Supported customers with ISF (Importer Security Filing) submissions and customs procedures.
- Delivered operational support with customer-centric approach, achieving high satisfaction levels.
- To learn LCL, FCL, LTL cargo operations.
INTERNSHIP
Port Akdeniz
07.2019
INTERNSHIP
Marti Link Konteyner Hizmetleri
08.2018
Education
Maritime Business Administration (English)
Dokuz Eylül University
TURKEY 10.2015 - 06.2021
Skills
- TEAMWORK
- PROBLEM SOLVING
- ANALYTICAL THINKING
- WILLINGNESS TO LEARN
- QUALITY CUSTOMER SERVICE
- CUSTOMER FOCUS
LANGUAGES
Turkish
Native
English
Advanced
Certification
CargoWise, September 2021
References
OKAN ANLATCI
Freightlead LLC
Pricing Manager
okan@freightlead.com
+90 535 811 0453
Volunteer Experience
LÖSEV, Volunteer
SOCIAL COMMUNITIES
DEU MaritimeClub – Board of Management(2018 - 2019)
Timeline
OPERATIONS SPECIALIST
Mare Logistics A.S
08.2023 - 09.2025
CUSTOMER SERVICE SPECIALIST
Freightlead LLC
01.2023 - 04.2023
CUSTOMER SERVICE SUPPORT
Freightlead LLC
09.2021 - 01.2023
INTERNSHIP
Port Akdeniz
07.2019
INTERNSHIP
Marti Link Konteyner Hizmetleri
08.2018
Maritime Business Administration (English)
Dokuz Eylül University
10.2015 - 06.2021