Kerem Karamut
English Language Teacher, Restaurant Head Waiter
Alanya
Summary
Dynamic Head Waiter at TUI with a proven track record in enhancing guest relations and training staff on POS systems. Skilled in menu presentation and conflict management, I excelled in elevating the dining experience, driving loyalty through exceptional service, and optimizing team efficiency. Passionate about creating memorable dining moments.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Head Waiter
TUI
07.2019 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Bachelor - English Education
Akdeniz University
Antalya, Turkey 04.2001 -
Skills
Menu presentation
Team supervision
Guest service
Daily specials memorization
Order taking
Guest relations
Relationship management
Conflict management
Timeline
Head Waiter
TUI
07.2019 - Current
Bachelor - English Education
Akdeniz University
04.2001 -