Kemal Saygıner
Senior Partner Operations Specialist At HotelRunner
Karşıyaka
Summary
With 19 years of experience in the tourism industry, I bring a strong work ethic and a proven track record of success. Expert in effectively communicating with individuals from diverse cultural backgrounds and understanding their unique needs across various social classes. Well-versed in multitasking and thrive in high-pressure environments.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Senior Partner Operations Specialist
HotelRunner
11.2024 - Current
- After reaching a certain level of knowledge at HotelRunner, the people with the least margin of error and the most accurate service among our team are selected to support the product we develop for our biggest partner Wix.
- Confidently managed stakeholder expectations and communications across all product design and development projects.
- Translated user stories into technical requirements and viable product features.
- Worked in hyper-growth startup environment, aggressively driving product development to market.
- Wrote and communicated functional and business level requirements to development team and vendor partners.
- Recommended product changes to enhance customer interest and maximize sales.
- Partnered with internal and external agency teams to create innovative strategies and implement marketing plans that drive awareness, engagement and product adoption.
- Studied products to identify irregularities, blemishes and production errors.
- Inspected and tested products, parts and materials for conformity with specifications and standards.
- Tested products to detect incomplete gluing or warping and maintain uniform level.
- Developed test plans for new software products, considering use and abuse cases to assess vulnerabilities.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Provided clear and concise step-by-step technical support to guide clients.
- Helped customers set up new systems, applications and software.
- Used support tickets to track and speed up incidents.
- Monitored consumer patterns, anticipating changes and maintaining marketing strategy relevance in dynamic landscape.
- Advised business clients on best mix of products for maximum sales and consumer engagement.
- Navigated complex regulatory environments on behalf of clients, ensuring compliance with all relevant laws and regulations.
- Helped develop and implement promotional strategies to drive business to firm.
Senior Customer Onboarding Specialist
HotelRunner
01.2024 - 11.2024
- To educate the team to create success on product and service.
- Educates customers about product and defines the needings from starting point.
- Creates room types and rate plans.
- Makes connections with OTA's.
- Explain revenue actions with the tools.
Customer Onboarding Specialist
HotelRunner
01.2023 - 12.2023
- To create success on product and service.
- Educates customers about product and defines the needings from starting point.
- Creates room types and rate plans.
- Makes connections with OTA's.
Revenue Executive
Four Points by Sheraton İzmir
04.2022 - 12.2022
- Marriott Cleanliness Champion, Marriott Junior Business Council Attendant.
- Tracks the daily prices, defines the pricing policies daily and monthly basis, reports the market segments' conducts, helps also the daily reservations.
Shift Leader
Four Points by Sheraton İzmir
01.2020 - 04.2022
- Responsibilities: coordinate the team, Marriott Cleanliness Champion, tracking the upsell, night audition, create satisfaction by order the organisation.
Receptionist
Four Points by Sheraton İzmir
05.2018 - 12.2019
- Responsibilities: manage the guest accounts, report high balances, night audition.
Receptionist
Anemon Ege Otel
09.2017 - 05.2018
- Responsibilities: create the reservations, manage the guest accounts, night audition.
Front Desk Manager
Assos Ida Costa Hotel
06.2014 - 08.2014
- Responsibilities: coordinate the team of six people, collect the reservations from online channels, create the business blocks, tracking all accounts and report monthly.
Bartender
Sheraton Çeşme
05.2013 - 09.2013
- Responsibilities: serve the international cocktails, tracking the storage, order the missing products weekly.
Minibar Attendant
Altınyunus Otel Çeşme
06.2012 - 09.2012
- Responsibilities: visit all the rooms and check all minibars in the hotel with two people, cashiering, tracking the products, material supply.
Trainee
NATO CC-AIR HEADQUARTERS
05.2007 - 09.2007
- Tracking the cleanliness of the storage, aline the products, helping all associates who needs.
Education
Çanakkale Onsekiz MartNiversitesi - Konaklama İşletmeciliği
Çanakkale Onsekiz MartNiversitesi
09.2009 - 06.2014
Nevvar Salih İşgören Anadolu Otelcilik ve Turizm Meslek Lisesi - undefined
Nevvar Salih İşgören Anadolu Otelcilik ve Turizm Meslek Lisesi
09.2004 - 06.2008
Skills
- Communicative
- Punctuality
- Creativity
- Organized
- Good communication - written and oral skills
- Excellent conceptual and analytical skills
- Effective interpersonal skills
Personal Information
Date of Birth: 06/18/90
Personality
- Communicative
- Time management
- Creativity
- Organized
- Team work
- Problem Solving
- Confidence
- Work Ethic
Cooking
I enjoy combining the rich flavors of Mediterranean cuisine with my own perspective and researching for new flavors.
Timeline
Senior Partner Operations Specialist
HotelRunner
11.2024 - Current
Senior Customer Onboarding Specialist
HotelRunner
01.2024 - 11.2024
Customer Onboarding Specialist
HotelRunner
01.2023 - 12.2023
Revenue Executive
Four Points by Sheraton İzmir
04.2022 - 12.2022
Shift Leader
Four Points by Sheraton İzmir
01.2020 - 04.2022
Receptionist
Four Points by Sheraton İzmir
05.2018 - 12.2019
Receptionist
Anemon Ege Otel
09.2017 - 05.2018
Front Desk Manager
Assos Ida Costa Hotel
06.2014 - 08.2014
Bartender
Sheraton Çeşme
05.2013 - 09.2013
Minibar Attendant
Altınyunus Otel Çeşme
06.2012 - 09.2012
Çanakkale Onsekiz MartNiversitesi - Konaklama İşletmeciliği
Çanakkale Onsekiz MartNiversitesi
09.2009 - 06.2014
Trainee
NATO CC-AIR HEADQUARTERS
05.2007 - 09.2007
Nevvar Salih İşgören Anadolu Otelcilik ve Turizm Meslek Lisesi - undefined
Nevvar Salih İşgören Anadolu Otelcilik ve Turizm Meslek Lisesi
09.2004 - 06.2008