Kemal Alan
Customer Success Specialist
Izmir
Summary
Accomplished Customer Success Specialist at Cadbim, recognized for enhancing customer satisfaction and team collaboration. Leveraged CRM software to boost retention and drive tailored solutions. Excelled in sales support and feedback collection, consistently exceeding performance metrics. Negotiated vendor relationships at Eska Seramik, securing exclusive products and optimizing pricing strategies.
Overview
18
18
years of professional experience
3
3
Certifications
1
1
Language
Work History
Customer Success Specialist
Cadbim
01.2021 - Current
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
- Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
Store Sales Manager
Eska Seramik
01.2018 - 11.2020
- Established strong relationships with vendors to negotiate better pricing and secure exclusive products for the store.
- Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
- Analyzed sales data regularly to identify trends and adjust strategies as needed to capitalize on opportunities or address challenges.
Product Specialist
Meyra İlaç LTD ŞTi
01.2008 - 12.2017
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for specific medical devices to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
Education
Bachelor of Science - Finance
Dokuz Eylül Üniversitesi
Izmir, Turkey 04.2001 -
Skills
CRM software
Feedback collection
Sales support
Customer segmentation
Certification
Customer Loyalty by Autodesk
Timeline
Customer Success Specialist
Cadbim
01.2021 - Current
Store Sales Manager
Eska Seramik
01.2018 - 11.2020
Product Specialist
Meyra İlaç LTD ŞTi
01.2008 - 12.2017
Bachelor of Science - Finance
Dokuz Eylül Üniversitesi
04.2001 -