Kübra Şayan
Adana
Summary
Serious, ambitious, strongly motivated to acquire new skills and knowledge. Creative and entrepreneurial with developed analytical and problem solving skills. I am a person who works well under pressure and with colleagues .
Overview
11
11
years of professional experience
1
1
Certification
Work History
Export Sales Support Specialist
Limkon Gıda
12.2024 - Current
- Assisted customers with sales needs such as inventory and shipping questions.
- Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
- Documented customer complaints and completed corrective action requests.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Prepared weekly and monthly sales reports.
- Created contract tables and shipping schedules.
Foreign Trade Specialist
Atlas Denim Tekstil
04.2024 - 12.2024
- Prepared all necessary export documentation, including invoices, bills of lading, packing lists, and certificates of origin.
- Coordinated with freight forwarders, shipping lines, and customs brokers to ensure timely and cost-effective delivery of goods.
- Provided excellent customer service by communicating with clients regarding shipment status, addressing any concerns or issues, and providing timely updates.
- Conducted market research to identify new opportunities and potential markets for export expansion.
Youth Worker
European Solidarity Corps
11.2022 - 01.2024
- Headed up promotion of the organization and its goals to the local community via social media.
- Operated workshops, events, and projects coordinated with the local municipality.
- Participated in several training including cultural awareness and adaptation, communication and intercultural skills, legal and administrative information, Project-specific information, and tasks.
- Worked on Sustainable Development Goals.
Foreign Trade Specialist
Atlas Denim Tekstil
08.2021 - 10.2022
- Carried out market research to determine target areas for growth.
- Analysed import and export documentation for incoming and outgoing shipments, verifying accuracy and compliance to standards.
- Consulted with customs agents to ease passage of shipments through customs.
- Coordinated with other departments within company to verify proper completion of import and export documentation.
Customer Support Advisor
Webhelp
11.2020 - 07.2021
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Communicated regularly with team members to maintain clearly defined expectations.
- Developed, implemented and monitored customer service plans to maximise customer satisfaction.
- Managed all client inquires through resolution to enhance customer satisfaction ratings.
International Relations Specialist
Orion Fair Services
08.2019 - 02.2020
- Organized international agriculture fair.
- Arranged B2B meetings.
- Conducted general administration including email writing, answering phone calls and managing data.
Education Volunteer
Turkey Education Volunteers Foundation
09.2017 - 06.2019
- Taught content of lessons to children.
- Played games with children.
- Arranged to team activities in class.
Global Volunteer
Ecomind- Global Volunteer AIESEC
07.2018 - 08.2018
- During the project, I was working with population to promote sustainable consumption practices creating actions to reduce waste generation and ensure its better management in order to act towards the responsible consumption and production.
Export and Import Intern
Republic of Türkiye Ministry of Trade
06.2018 - 06.2018
- ▪ In charge of saving preparing and issued documents to the electronic system needed for trade: bill of landing, letter of credit.
▪ Learned about the implementation of trade agreements and policies.
▪ Assisted foreign trade specialists in their everyday operations.
Community Volunteer
Community Volunteers Foundation
01.2018 - 06.2018
- Encouraged children in a culture of personal development growth in the social and cultural areas through workshops, activities about global issues and trends
Development Volunteer
AIESEC
10.2014 - 06.2016
- Called the companies in Izmir for sending foreign interns
- Defined job description for interns
- Global marketing
Education
International Relations (%100 English)
Dokuz Eylul University
2019
Skills
- Project management
- Time management
- Problem solving skills
- Communication skills
- Teamwork skills
- Organizational skills
- Adaptability
- Critical and creative thinking
- MS Office
Certification
- Foreign Trade Certificate - Udemy
- Youthpass Certificate - European Solidarity Corps
- Global Volunteer Certificate - AIESEC
Languages
- Turkish (Native)
- English (Advanced)
- Polish (Beginner)
- German (Beginner)
References
- Eray Oğhan /SASA Polyester Sanayi A.Ş. - Lead Integrity Engineer
Mail : erayoghan@gmail.com
Phone : 0530 113 5839
- Irmak Tan/Orion Fair - Vice Chairman of the Board
Mail : irmak.tan@orionfair.com
Phone : +90 533 385 58 46
Timeline
Export Sales Support Specialist
Limkon Gıda
12.2024 - Current
Foreign Trade Specialist
Atlas Denim Tekstil
04.2024 - 12.2024
Youth Worker
European Solidarity Corps
11.2022 - 01.2024
Foreign Trade Specialist
Atlas Denim Tekstil
08.2021 - 10.2022
Customer Support Advisor
Webhelp
11.2020 - 07.2021
International Relations Specialist
Orion Fair Services
08.2019 - 02.2020
Global Volunteer
Ecomind- Global Volunteer AIESEC
07.2018 - 08.2018
Export and Import Intern
Republic of Türkiye Ministry of Trade
06.2018 - 06.2018
Community Volunteer
Community Volunteers Foundation
01.2018 - 06.2018
Education Volunteer
Turkey Education Volunteers Foundation
09.2017 - 06.2019
Development Volunteer
AIESEC
10.2014 - 06.2016
International Relations (%100 English)
Dokuz Eylul University