Katiana Antoine
New York
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Specialist
Remed Health
01.2023 - 05.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Motivated and trained employees to maximize team productivity.
Medical Tourism Assistant
Remed Health
10.2021 - 12.2022
- Managed patient’s case through evaluation, citation, booking, and arranging.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting
Content Writer
Ministry of Planning and External Cooperation
08.2017 - 09.2019
- Created and scheduled posts for multiple social media channels
- Completed writing projects, meeting deadlines, and followed content requirements in terms of style and project specifications
- Completed thorough research into assigned topics
- Provided writing support in fast-paced environment for variety of public-facing materials
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content
Education
Master of Arts - Tourism Management
Anadolu Unıversity
Turkiye05.2023
Bachelor - Tourism And Heritage
State University of Haiti
Haiti01.2019
No Degree - Social Communication
State University of Haiti
HaitiSkills
- Business Writing
- Adaptability and Flexibility
- Excellent Interpersonal Communication
- Cultural Tourism
- Medical Education
- International Tourism
- Tourism Market
- Daily Operations Management
- Planning and Coordination
- Customer Care
Languages
Haitian Creole
Native language
French
Proficient
C2
English
Advanced
C1
Turkish
Advanced
C1
Certification
- Responsible Management- November 2020- Laval University- Canada
- Tourism and Travel Management - October 2020 - The University of Queensland-Australia
- Hospitality and Tourism Management - April 2020- Florida Atlantic University - College of Business
Timeline
Operations Specialist
Remed Health
01.2023 - 05.2023
Medical Tourism Assistant
Remed Health
10.2021 - 12.2022
Content Writer
Ministry of Planning and External Cooperation
08.2017 - 09.2019
Master of Arts - Tourism Management
Anadolu Unıversity
Bachelor - Tourism And Heritage
State University of Haiti
No Degree - Social Communication
State University of Haiti