Karmel Abbas
Owners Association And Property Management Expert
Dubai / Istanbul
Summary
Senior Asset Management professional with over 15 years of experience leading and directing successful OA and property management operations for high-profile properties. Skilled in navigating complex industry regulations and driving top-tier financial and facilities management performance.
Overview
17
17
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Managing Partner
Kudus Hasad Trading Limited Company
02.2022 - Current
- Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Collaborated with cross-functional teams to drive organizational improvements and meet strategic objectives.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Monitored key business risks and established risk management procedures.
- Built strong networks with key stakeholders both internally and externally to support business growth objectives.
Senior Portfolio Manager
Three60 Owners Association Management
08.2021 - 02.2022
- Directed 12 residential, commercial, and mixed-use towers with 3900+ units and annual budgets of AED54+ Mil
- Developed and reviewed the annual service charge budget for 12 properties, ensuring compliance with ADM requirements and achieving budget approval within the 4th Quarter
- Administered service charge invoices and collection, resulting in optimized cash flow and reduced outstanding balances
- Analyzed financial statements monthly and annually, confirming expenditures were in line with budgets
- Maintained appropriate staffing levels and provided training and support to team members
- Implemented an audit regime resulting in a 15% increase in overall service quality and customer satisfaction ratings
- Monitored and resolved customer complaints within 48 working hours, resulting in boosted satisfaction ratings
- Ensured customer satisfaction through prompt resolution of complaints, community engagement, newsletters, and regular events
- Enforced community rules resulting in a 90% reduction in community violations and conducted regular training programs to promote adherence to rules and regulations
- Facilitated stakeholder meetings with an average attendance of 10 participants, resulting in improved communication and strengthened relationships.
Managing Partner
Al Mudeer Owners Association Management
11.2019 - 07.2021
- Established and executed a comprehensive growth strategy, including short and long-term goals, resulting in a 75% increase in revenue and profitability within the first year
- Created and controlled budgets, optimized expenses, and performed regular financial analysis that reduced overall expenses by 20% and secured financial stability
- Implemented policies and processes that streamlined efficiency, productivity, and customer satisfaction across all departments
- Ran the recruitment, training, and assessment of employees, including the implementation of a new onboarding program that yielded a 50% increase in employee satisfaction and retention rates
- Evaluated and improved the company's operations and financial performance, resulting in a 15% increase in operational efficiency and a 10% increase in customer satisfaction
- Undertook business development activities, won new contracts, and built strong relationships with major clients, resulting in a 100% increase in the company's client base and revenue
- Served as the primary liaison with the Real Estate Regulatory Agency (RERA), ensuring 100% compliance and zero penalties or fines, while developing and retaining strong relationships with RERA officials.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
Senior Owners Association Manager
DAMAC Properties - LOAMS
07.2016 - 10.2019
- Led owners' association affairs for 28 residential, commercial, and mixed-use towers, overseeing 18,000+ units
- Ensured strict compliance with relevant laws and regulations, maintaining strong relationships with key government authorities such as RERA, DM, and DTCM
- Studied new project JOPD, Common Area, Volumetric Subdivision plans, and Community Rules, ensuring optimal efficiency and performance
- Prepared and reviewed OA annual budget in accordance with RERA requirements, and closely examined monthly OA P&L statements
- Directly supervised Collections and Customer Happiness teams
- Controlled FM deliverables by enforcing all contractual obligations
- Took part in AGA and Owners Committee Meetings, providing valuable support to team members and confirming accuracy and transparency
- Promoted community engagement by organizing regular community events and initiatives.
- Mentored junior staff members on best practices in association management while promoting a positive work environment conducive to growth.
- Kept properties in compliance with authorities regulations.
Community Manager
PLACE Community Management
02.2014 - 06.2016
- Managed projects in Dubai and Sharjah, including reviewing JOPD and BMS schedules and making necessary corrections
- Drafted annual budgets and obtained necessary approvals from the board, developer, and RERA, while also organizing monthly board and KPI meetings, taking meeting minutes, and verifying the execution of resolved decisions and action points
- Developed an annual community program to ensure compliance with DCD and DM requirements
- Prepared monthly reports for managers and proposed building/site improvements by issuing RFPs and making recommendations to the board, ensuring service delivery upon approval
- Enforced community rules compliance, while closely managing FM service providers and verifying that deliverables met set KPI and professional standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Managed community within established cost constraints.
Property Manager
Abu Dhabi Islamic Bank - MPM Properties
04.2007 - 01.2014
- Gained experience in three roles over a 7-year period at ADIB subsidiaries, starting as an Investment Department Officer at Burooj Properties, transitioning to a Project Coordinator in the Project Management Department, and assuming the role of Property Manager at MPM Properties for 4 years.
Education
Bachelor of Business Administration - Management Information Systems
Wichita State University
Skills
Financial budgeting and reporting
Certification
Certified Manager of Community Association (CMCA)
Locations
- Dubai
- Istanbul
Personal Information
- Date of Birth: 08/07/1981
- Nationality: Palestinian
- Driving License: Valid UAE DL
- Marital Status: Married
Timeline
Managing Partner
Kudus Hasad Trading Limited Company
02.2022 - Current
Senior Portfolio Manager
Three60 Owners Association Management
08.2021 - 02.2022
Managing Partner
Al Mudeer Owners Association Management
11.2019 - 07.2021
Senior Owners Association Manager
DAMAC Properties - LOAMS
07.2016 - 10.2019
Community Manager
PLACE Community Management
02.2014 - 06.2016
Property Manager
Abu Dhabi Islamic Bank - MPM Properties
04.2007 - 01.2014
Bachelor of Business Administration - Management Information Systems
Wichita State University