Karina Demidenko
Product Manager
Istanbul
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Product Owner
Team Procure Inc.
05.2022 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Enhanced product usability by conducting user research and incorporating feedback into development.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Analyzed customer feedback to identify areas for improvement.
- Evaluated competitive landscape to inform strategic decisions on product positioning and pricing.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
Technical Support Engineer
CJSC "Itransition"
06.2021 - 09.2022
- Worked with multiple projects;
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.
- Developed and maintained technical documentation, aiding in quicker onboarding of new team members and serving as reference tool.
- Priority management;
- Monitored system performance to identify potential issues.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Working in CMS systems;
- Working with DB
- Collaborated closely with product development teams, providing valuable input on potential improvements based on customer feedback and support experiences.
IT Manager
LLC "Everis Technology"
3 2019 - 4 2021
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of services.
- Organization of planning and operational management of production.
- Elimination of violations of the services.
- Development of instructions for managing a product.
- Technical support for users.
- Interviewing (jobs to be done, problem interview).
- Website development using templates (WordPress).
- Preparation of reports on the presence of errors in the product.
- Task management and product roadmap.
- Analytical sessions along with the team regarding product improvement.
Education
Bachelor - Economics and Management of International Trade
Belarussian State Economic University
09.2012 - 04.2017
Skills
System Troubleshooting
Software Updates
Project Management
Technical Documentation
Teamwork and Collaboration
Critical Thinking
Bug tracking
Attention to Detail
Customer Success Management
Training and mentoring
Continuous Improvement
Product Knowledge
JIRA Systems
Training material development
Project Coordination
Customer Needs Assessment
Personal Information
Nationality: Belarusian
Languages
Russian
Native language
English
Advanced
C1
Belarusian
Proficient
C2
Turkish
Elementary
A2
References
References available upon request
Certification
English, ELK Today
Timeline
Product Owner
Team Procure Inc.
05.2022 - Current
Databases: Advanced Topics in SQL, StanfordOnline
02-2022
Technical Support Engineer
CJSC "Itransition"
06.2021 - 09.2022
English, ELK Today
01-2021
Business English, Itransition English Cources
01-2021
Bachelor - Economics and Management of International Trade
Belarussian State Economic University
09.2012 - 04.2017
IT Manager
LLC "Everis Technology"
3 2019 - 4 2021