Python
Taha Kankan
Problem Solver
Istanbul
Summary
Personable and solution-focused with strong communication and problem-solving abilities. Knowledge in customer service and technical troubleshooting flows seamlessly into adept use of software tools and conflict resolution. Dedicated to resolving issues efficiently and creating positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Problem Solver
Amazon
02.2025 - Current
- Collaborated with team members to share best practices and improve overall service quality.
- Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
- Handled escalated calls professionally, working diligently to find suitable resolutions that satisfied both parties involved.
- Enhanced customer experience by actively listening to concerns and empathizing with their situations.
FC Associate
Amazon
09.2024 - 02.2025
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
Retail Sales Associate
Defacto Textile
01.2024 - 04.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
KOTON Textile
06.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
No Degree - Computer Programming
Anadolu University
Eskişehir, Turkey 04.2001 -
Skills
Teamwork and collaboration
Computer skills
Friendly, positive attitude
Customer service
Problem-solving
Microsoft office
Problem analysis
Data interpretation
Creative solutions
Software
C/C
Certification
Stanford University CS106A Certificate
Timeline
Problem Solver
Amazon
02.2025 - Current
FC Associate
Amazon
09.2024 - 02.2025
Retail Sales Associate
Defacto Textile
01.2024 - 04.2024
Retail Sales Associate
KOTON Textile
06.2023 - 01.2024
Stanford University CS106A Certificate
06-2023
No Degree - Computer Programming
Anadolu University
04.2001 -