Kadriye Başak Çilay Çınar
Banker- Retired
Istanbul
Summary
Having worked more than 18 years in Akbank T.A.Ş., enhanced client satisfaction and branch revenues through expert relationship management and strategic sales planning. Guided marketing strategies and led cross-functional teams, through work ethic and functional sales management team. Achieved significant improvements in customer loyalty and operational efficiency, underscoring a commitment to perfect customer relations in banking.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Commercial Branch Manager
Akbank TAŞ
12.2017 - 07.2019
- Worked as Şişli Commercial Branch Manager- fifth biggest commercial branch of Akbank-.
- Managed more than 2500 customers with a team of 12 branch staff.
- Strengthened customer loyalty by delivering personalized financial advice and fostering long-term relationships built on trust.
- Improved employee engagement through regular performance reviews, training programs, and team-building activities.
- Managed risk effectively by enforcing strict compliance with bank policies and regulatory requirements.
- Boosted branch revenues by actively promoting banking products and services to new and existing customers.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in branch operations.
- Examined customer loan applications for loan approvals and denials.
Commercial Banking Marketing&Sales Vice- President
Akbank T.A.Ş. Headquarters
04.2015 - 12.2017
- Managed more than 200 commercial branches through out the country.
- Evaluated and conducted given performance and budget targets.
- Led cross-functional teams for the successful achievement of goals.
- Enhanced the improvement of client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Corporate Banking Relationship Manager
Akbank T.A.Ş.
03.2009 - 04.2015
- Worked as Corporate Relationship Manager in two biggest Corporate Branches of Akbank which is İstanbul Corporate Branch and Rumeli Corporate Branch.
- Managed the top rated and prestigious firms both national and international scale, while had a wide range of different sector expertize, in industry, commerce, infrastructure, finance, transportation, distribution etc. sectors.
- Partnered with internal stakeholders to expedite loan approval processes, ensuring a clear experience for clients.
- Planned, developed and pursued active customer program to attract new banking relationships.
- Analyzed financial data to determine if loan met acceptable risk standards.
- Analyzed financial statements and industry trends, providing valuable insights for relationship management strategy development.
- Drove revenue growth by cross-selling a broad array of banking products and services to existing clients.
- Supported other account officers in efforts to obtain new business and retain existing bank relationships.
Corporate Banking Relationship Manager
Akbank T.A.Ş. Headquarters
04.2002 - 03.2009
- Strengthened corporate banking relationships by proactively identifying and addressing client needs, specifically worked with Sabancı Group companies.
- Facilitated smooth deal execution by working closely with credit analysts, legal counsel, and other stakeholders throughout the transaction process.
- Negotiated favorable loan terms and conditions, ensuring mutually beneficial outcomes for both the bank and clients.
- Managed a diverse portfolio of clients, ensuring timely and accurate information for optimal decision making.
- Collaborated with cross-functional teams to develop customized financial solutions tailored to clients'' unique needs and objectives.
- Processed loan applications and monitored progress from start to finish.
Education
Bachelor of Science - Banking And Finance
Bilkent University
Ankara, Turkey 04.2001 -
High School Diploma -
TED Ankara College
Ankara 04.2001 -
Skills
Sales management
Problem-Solving
Budget Management
Team Leadership
Performance Management
Planning and coordination
Relationship Management
Customer Service
Sales management
Certification
Educational Consultancy & Coaching
Timeline
Commercial Branch Manager
Akbank TAŞ
12.2017 - 07.2019
Commercial Banking Marketing&Sales Vice- President
Akbank T.A.Ş. Headquarters
04.2015 - 12.2017
Corporate Banking Relationship Manager
Akbank T.A.Ş.
03.2009 - 04.2015
Corporate Banking Relationship Manager
Akbank T.A.Ş. Headquarters
04.2002 - 03.2009
Bachelor of Science - Banking And Finance
Bilkent University
04.2001 -
High School Diploma -
TED Ankara College
04.2001 -
Educational Consultancy & Coaching
Segem Technical Personnel Qualification Certificate
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