Kadir YILMAZ

Projects worked :

• In addition to the existing ADSL infrastructure in the network infrastructure, two ME internet transitions and Forti Firewall transfers have been successfully completed. (Türkcel Fiber ME, Vodafone ME, Turk Telekom ADSL)
• The company's triple-redundant internet infrastructure has been prepared. The necessary firewall definitions have been successfully completed.
• The company's Network Visio Topology for TR has been prepared.
• The Wi-Fi infrastructure has been enhanced by preparing the necessary Wi-Fi designs for the Unify Ubuquti 24-Port SW, and activating new Unify Access Points. (Additional ADSL Wi-Fi)
• In Wi-Fi systems, the Turkcel ME internet, Vodafone ME internet, and TT ADSL internet infrastructures have been activated in a triple-redundant structure.
• The necessary VLAN definitions for the HP Aruba 48-Port (6) SW configurations have been completed, ensuring system redundancy.
• Monitoring of all devices has been ensured using the PRTG Monitoring tool. Point-to-point monitoring of the required PRTG WAN IP addresses has been achieved using SNMP Version 2.
• The company's IT inventory was reorganized, necessary device labels were provided, and all devices were recorded.
• Okta two-factor authentication integration responsibility and management
• Cisco Umbrella application management and necessary configuration provision
• Forti Firewall administrative management expertise and necessary security actions
• Administrative management expertise in Pfsense Linux-based firewalls
• PRTG installation and expertise
• Real-time network AP traffic analysis in Call Center Five 9
• Linux Debian Virtualization management
• Data Center VCenter Hyper-V virtualization management

Managerial tasks and responsibilities :

• Attending monthly meetings with HR and relevant units to assess requests and issues.
• Executing projects with my IT Director and completing necessary meetings weekly.
• Assigning necessary duties and responsibilities to my employees.
• Creating a weekly work plan and taking necessary actions.
• Providing necessary feedback to my employees, stepping in as a manager and monitoring systems in case of outages, etc.
• Keeping six-month employee performance IPM data and sharing it with senior management.
• Creating the necessary IT plan budget for the TR location and completing purchases.
• Holding meetings with vendors regarding IT needs and actions to be taken.
• Tracking and approving IT purchases through Netsuit.
• Creating the necessary inventory plan for the company's IT devices and conducting cross-checks.
• Reviewing the network firewall and infrastructure for voice issues that occur in the Call Center and Five 9, as well as general outages, and providing necessary solutions if these outages are location-related.
• Licensing and monitoring IT network devices.
• Revision of Active Directory, DHCP, and Firewall rules, etc.

Projects worked :

• Relocation responsibilty for IT products and users devices from Gayrettepe location to Acıbadem New office(I have done this successfull relocation transition on my own in the end of 2019)
• Moving and activating PSTN lines to the new location (planned with TT)
• Planning 200 PRI/DID IDs to be used from line 212 to line 216 and switching to new desk phones with this ID.
• Integration of all user desk equipment into the new office.
• Calculating the required number of Access Points by creating a heat map of the new office environment.
• Purchasing the cabling and materials needed and arranging them in the cabinet.
• In Acıbadem Location from Gayrettepe, 2XFirewall, 10Xswitch, 20 AP devices were activated in the new office and Cisco Voice server was activated.
• Design of meeting rooms and installation of new 1XCisco MX500, 2XRoom 55 devices in Acıbadem location. Ciso Room Mini kit integration and installation with Samsung Flipchart
• Progression of SAP Purchase in the scope of TR IT Department. Triggering the purchasing process and appoval into SAP system.
• Providing Sophos bitlocker migration of notebook devices in the international infrastructure (completed in 2019 - Disk protection is provided for around 145 clients with Sophos bitlocker.)
• Completion of the activation and transition of the mobile phones provided to the users by the company in the Sophos MDM infrastructure (completed in 2021).
• Installation of Metrocity Datacenter Nutanix nodes in the cabin and providing support during expansion processes.
• Transition of that all client devices were installed with FortiEMS in order to move out to the Multi-Factor authentication infrastructure (completed in 2022).
• İntegration of Multi-Factor autentication to corperate mobiles phones.(2021)
• Increasing the TTI infrastructure from 1G capacity to 10G capacity. Meanwhile, 2 Mellanox Core switches were commissioned and infrastructure transition was provided as star topology. (We worked together with Atos company.)
• Management of TTI Radore data center TTI cabinets and devices
• Managing the purchasing processes of all user mobile phones and delivering them to the user with MDM installed (2 years is the life cycle change period)
• Installing new notebook devices arriving at the location by distributing them with Microsoft SCCM, making end-user device changes by migrating bitlocker
• IT scrap policy management (Approximately 10 years old devices within TTI were scrapped by me and contributed to the company.)
• Participating in IT internal audits and providing support to the processes.
• Management of Call Manager Cisco phones
• Providing devices after the new user onboard recruitment process and providing internal orientation to TTI company IT.
• As an IT specialist, ensuring the control and resolution of devices in case of interruptions that may occur in the TTI infrastructure.

• Windows Server Active Directory Management
• Windows Server Policy management (GPO)
• File Server, Print server management
• Exchange Management and user support
• Expert-level support for Windows 10, 8, and 7 operating systems.
• User support for Outlook issues.
• Installation on Microsoft SCCM, sending new images and programs to PCs.
• Expertise on Sophos
• Expertise in Kaskperky
• Zabbix Alarm management, monitoring the addition of new servers
• Updating Veeam Backup procedures and adding new backups, resolving backup cases
• Vmware ESX Sphere new installations, disk and CPU management in server virtual machines.
• Expertise in Client Migration issues (In October 2018, I successfully migrated 45 client computers from the invinttr domain to the TTI domain. I received thanks from the customer in this regard)
• I provided the local support of Turk Telekom International for 7 months.

2008-2011

• Resolutions of the tickets controlling back office portal panel.
• Escelation of the ticket not resolved to Level 2 and follow up the tickets of Level 2 and closing the tickets according to feedback solutions of Level 2.
• Monitoring BSM alarms and taking the actions for the related alarms.
• Ttnet Portals finding bugs and transfering the bug found on the portal to level 2.
• Preperation of reports monthly basis and Sharing the montly portal reports to customer and internal manage

• Ttnet Projects Responsibility(I continiued this rolse to the end of 2017 beside Network Vpn Solution heading.)
• Ttnet Call Manager Training Responsible – Vas call Asistant training.
• Turk Telecom Network Solution Service – TTvpn– Meb Fatih(Goverment School Circuit Vpn Nodes), KYK(Goverment Dormitories Vpn Solutions)
• Group Vpn Training coordination of Level 1 team members about CCNA for the Vpn projects of Innova Firm.
• Group members training and coordination on CCNA
• Group Shift planning responsible.
• Innova all internal products responsible for level 1 team members.

Projects worked on :

KYK Vpn

• Providing the support onsite remote support on checkpoint devices controlling which was connected to our backbone switches.
• HP layer 3 switch config control and doing the necessary config alterations. (End to end control)
• İdendify the Cisco Layer 2 switches not working and implement the necessary vlan configuration of the Layer 2 Cisco Switches.
• Layer 3 HP switches Routing controls(Local to MPLS) and finding the rootcause of Routing problems.
• Working with Turk Telekom MPLS and Noc units for resolution of the not working nodes.
• Providing the necessary output to MPLS and Noc.
• KYK Vpn Responsibilty and coordination beetween level 1 and 2 teams.
• Acceptance of the new installed KYK nodes and sharing the config excel data sheet with the team.
• Collaborating with field teams within the scope of the network
• Supporting incident solution of KYK vpn nodes more than 10K.

Türk Telekom TT VPN :

• Controlling the TTvpn nodes point to point.
• Planning a work with the customer BT Personels for the incidents at customer local.
• Providing expert support on Cisco, Huawei, HP Layer 2, Layer 3 Switch & Router issues
• Working with TT MPLS/NOC mutually and sharing the outputs.
• Escalating the necessary VPN node incidents to the field team, which comes from the Innova Managed Service Team (Level 3) in case of necessary onsite control, and supporting the field team with the issues remotely.
• Providing IP telephone support consultancy (Cisco, Alcatel, Karel)
• Supporting the incidents of local İp Telephones and controlling them on the swithces.
• Troubleshooting of more than 50 thousand TTvpn public projects

Türk Telekom Meb Fatih :

• Network Expert support for the incidents of Goverment Schools and coordinations of incidents solution.
• Working together with customers onsite at schools and supporting them to resolve the issue.
• Supporting field team engineer.

Türk Telekom KAYA(İ-Win)

• Troubleshooting of more than 20K lokal hotspots in public.
• Supporting field team engineer for the Access Points(Local Hotspot) and broadcasting control on Cisco WLC
• Opening the new access points to broadcasting newly added by the field team.
• Innova Team Members Training Responsibilty in the scope of KYK, Meb Fatih, TT Vpn, Kaya-Iwin(Network)

• Ttnet Projects Responsible and managing the projects(Ttnet Music, Game, Netdisk, E-mail, Web, E-invoice)
• Participating in meetings as product software responsible for the abroad customers in Ttnet location (requiring a foreign language)
• Leading the Projects
• Training Assit Call Center Agents face to face onsite and documentation for the Ttnet Portal Projects.(Locations : Ankara, İstanbul, Erzincan locations were realized and got the 100 agent satisfaction rate while doing the trainings.)
• Attending the meetings of Ttnet Products owners.as Innova Person.
• Planning and follow-up for the projects works which were requested by Ttnet.
• Documents up to date control, revised the documents regarding the latest update and sharing Ttnet documents with teammates.
• Preperation of the performance reports monthly of the Innova collauges.
• Transmitting the problems to third-party vendors and providing a follow up those issues.
• Resolving the issues not solved by the teammates.
• Persuiting the projects new released developments and documenting the portal files.
• New user adding, Authorization, export reports using HPSM service manager tool, sharing the reports internally with my managers.
• Team shift planning and organizing team’s shift weekly.

• Preparation of the projects newly incoming in Autocad and solidworks.
• Managing the workers internally at product line.
• Transfer the works plan for the workers daily.
• Production Procurement Process follow-up and realizations.
• Evaluation of the drawen projects coming from internal sales team and calculation of the measurements need for projects to get it presented to the customer