Overview
Work History
Education
Skills
Software
References
Languages
Timeline
Generic
Kadir Aydin

Kadir Aydin

Night Manager
Istanbul

Overview

7
7
years of professional experience
14
14
years of post-secondary education
3
3
Languages

Work History

Night Manager

Park Hyatt Istanbul - Maçka Palas
11.2024 - Current
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Streamlined night audit processes for more accurate financial reporting, enhancing financial integrity.
  • Ensured compliance with hotel policies and procedures, maintaining high standards of professionalism and service.
  • Implemented efficient shift scheduling to ensure optimal staff coverage throughout night, improving operational efficiency.
  • Created nightly shift task lists to assign duties to each employee.

Duty Manager

The Stay Boulevard Nisantasi
09.2023 - Current
  • Overseeing daily operations, ensuring all departments are fully staffed and running smoothly.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Maintained safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Implemented new procedures to optimize workflow efficiency within front desk team.

Night Manager

Hyatt Centric Levent Istanbul
07.2022 - 08.2023
  • Overseeing Front Office's daily operation and ensuring operation continues smoothly at hotel.
  • Preparing next day's daily and operation reports and organizing front office to next day.
  • Improving guests' experiences and provide concierge service when needed.
  • Matching with brand's Loyalty Program's expectations and improving success rate.
  • Readied necessary handover documentation for morning staff, maintaining smooth-running business operations.
  • Instructed staff on guest preferences and special requests and checked rooms before client arrival to verify compliance.

Front Office Supervisor

Hyatt Centric Levent Istanbul
08.2021 - 07.2022
  • Personally tended to VIP guest arrivals.
  • Delivered customer service and assisting them when concierge service and transportation service needed.
  • Acted as brand ambassador promoting helpful, professional image to guests and staff.
  • Assisted in reception team issues regarding employee relations and performance concerns.

Front Desk Receptionist

Hyatt Centric Levent Istanbul
06.2019 - 08.2021
  • Handled phone calls and directed them to the proper guest or department.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Bookkeeping of important files.
  • Reserved guest rooms over the phone, in person and via the computer for guests and providing the confirmation letters.
  • Handled communications systems.
  • Issued room keys to guests when they checked in and answered questions regarding how to use them properly.
  • Sustained financial records.
  • Provided guests with important property information and directions to the restaurants, pool and spa and fitness centre.

Front Desk Receptionist

Dedeman Hotels And Resorts
05.2018 - 05.2019

Education

Bachelor of Science - Economics

Istanbul University
09.2022 - 06.2027

No Degree - Russian Language And Literature

Istanbul University
09.2016 - 05.2021

High School Diploma -

Prof Dr. Mumtaz Turhan Social Sciences High School
09.2010 - 06.2015

Skills

  • Customer Service
  • Team Supervision
  • Relationship Building
  • Service Coordination
  • Inventory Management
  • Time Management
  • Employee Development
  • Process updates

Software

Opera PMS

Microsoft Office

References

Mesut Savucu - General Manager at Alacati Beach Resort and Spa (+905334352122)

Asli Furtul - Front Office Manager at Grand Hyatt Kuwait (+905336075691)

Ilhan Cagpar - (Former) Front Office Manager at Hyatt Centric Levent Istanbul (+905419188437) 

Languages

1,A1,5,C1

Timeline

Night Manager

Park Hyatt Istanbul - Maçka Palas
11.2024 - Current

Duty Manager

The Stay Boulevard Nisantasi
09.2023 - Current

Bachelor of Science - Economics

Istanbul University
09.2022 - 06.2027

Night Manager

Hyatt Centric Levent Istanbul
07.2022 - 08.2023

Front Office Supervisor

Hyatt Centric Levent Istanbul
08.2021 - 07.2022

Front Desk Receptionist

Hyatt Centric Levent Istanbul
06.2019 - 08.2021

Front Desk Receptionist

Dedeman Hotels And Resorts
05.2018 - 05.2019

No Degree - Russian Language And Literature

Istanbul University
09.2016 - 05.2021

High School Diploma -

Prof Dr. Mumtaz Turhan Social Sciences High School
09.2010 - 06.2015
Kadir AydinNight Manager