Opera PMS
Kadir Aydin
Night Manager
Istanbul
Overview
7
7
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Night Manager
Park Hyatt Istanbul - Maçka Palas
11.2024 - Current
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Streamlined night audit processes for more accurate financial reporting, enhancing financial integrity.
- Ensured compliance with hotel policies and procedures, maintaining high standards of professionalism and service.
- Implemented efficient shift scheduling to ensure optimal staff coverage throughout night, improving operational efficiency.
- Created nightly shift task lists to assign duties to each employee.
Duty Manager
The Stay Boulevard Nisantasi
09.2023 - Current
- Overseeing daily operations, ensuring all departments are fully staffed and running smoothly.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Maintained safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Implemented new procedures to optimize workflow efficiency within front desk team.
Night Manager
Hyatt Centric Levent Istanbul
07.2022 - 08.2023
- Overseeing Front Office's daily operation and ensuring operation continues smoothly at hotel.
- Preparing next day's daily and operation reports and organizing front office to next day.
- Improving guests' experiences and provide concierge service when needed.
- Matching with brand's Loyalty Program's expectations and improving success rate.
- Readied necessary handover documentation for morning staff, maintaining smooth-running business operations.
- Instructed staff on guest preferences and special requests and checked rooms before client arrival to verify compliance.
Front Office Supervisor
Hyatt Centric Levent Istanbul
08.2021 - 07.2022
- Personally tended to VIP guest arrivals.
- Delivered customer service and assisting them when concierge service and transportation service needed.
- Acted as brand ambassador promoting helpful, professional image to guests and staff.
- Assisted in reception team issues regarding employee relations and performance concerns.
Front Desk Receptionist
Hyatt Centric Levent Istanbul
06.2019 - 08.2021
- Handled phone calls and directed them to the proper guest or department.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Bookkeeping of important files.
- Reserved guest rooms over the phone, in person and via the computer for guests and providing the confirmation letters.
- Handled communications systems.
- Issued room keys to guests when they checked in and answered questions regarding how to use them properly.
- Sustained financial records.
- Provided guests with important property information and directions to the restaurants, pool and spa and fitness centre.
Front Desk Receptionist
Dedeman Hotels And Resorts
05.2018 - 05.2019
Education
Bachelor of Science - Economics
Istanbul University
09.2022 - 06.2027
No Degree - Russian Language And Literature
Istanbul University
09.2016 - 05.2021
High School Diploma -
Prof Dr. Mumtaz Turhan Social Sciences High School
09.2010 - 06.2015
Skills
- Customer Service
- Team Supervision
- Relationship Building
- Service Coordination
- Inventory Management
- Time Management
- Employee Development
- Process updates
Software
Microsoft Office
References
Mesut Savucu - General Manager at Alacati Beach Resort and Spa (+905334352122)
Asli Furtul - Front Office Manager at Grand Hyatt Kuwait (+905336075691)
Ilhan Cagpar - (Former) Front Office Manager at Hyatt Centric Levent Istanbul (+905419188437)
Languages
1,A1,5,C1
Timeline
Night Manager
Park Hyatt Istanbul - Maçka Palas
11.2024 - Current
Duty Manager
The Stay Boulevard Nisantasi
09.2023 - Current
Bachelor of Science - Economics
Istanbul University
09.2022 - 06.2027
Night Manager
Hyatt Centric Levent Istanbul
07.2022 - 08.2023
Front Office Supervisor
Hyatt Centric Levent Istanbul
08.2021 - 07.2022
Front Desk Receptionist
Hyatt Centric Levent Istanbul
06.2019 - 08.2021
Front Desk Receptionist
Dedeman Hotels And Resorts
05.2018 - 05.2019
No Degree - Russian Language And Literature
Istanbul University
09.2016 - 05.2021
High School Diploma -
Prof Dr. Mumtaz Turhan Social Sciences High School
09.2010 - 06.2015