Kaan Furkan Küçükoğlu
İstanbul
Summary
I have a good command of computer and office programs.
I have worked in Foreign Trade, Marketing, Human Resources, Customs departments and gained experience. In addition, I can use the SAP program at the beginner level, I have mastered 3dsmax and AutoCAD programs, Pre-Accounting, Import, Archive, etc. I have mastered the customs tracking, archive, invoicing part of the EVRİM system, which includes systems, and I can use the Global Trade Management system.
I have Cargowise program superuser certificate and I follow air import operations through this system.
Overview
10
10
years of professional experience
17
17
years of post-secondary education
2
2
Languages
Work History
Human Resources Intern
Bilim İlaç
01.2014 - 01.2015
- For 1 year, I completed my internship in the human resources department of this company.
Preparing a list of personnel candidates by filtering according to the relevant criteria using Kariyer.net and creating a profile of the personnel on SAP.
Marketing Assistant
EVDEMA
01.2018 - 01.2019
- Generated leads through phone calls, emails and face-to-face interactions.
- Tracked marketing efforts to monitor results in real-time.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Customer Service Specialist
Yapı Kredi
03.2020 - 12.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Customs Clerk
Dhl Global Forwarding
11.2020 - 11.2021
- Mitigated risk of penalties or fines by conducting thorough audits on import/export documents, ensuring full regulatory compliance.
- Maintained strong relationships with clients, providing exceptional customer service and promptly addressing concerns.
- Streamlined customs clearance process by accurately preparing and filing necessary documentation.
- Enhanced overall department efficiency through continuous process improvement initiatives and implementing best practices.
- Contributed to client retention efforts by consistently delivering timely and accurate services that exceeded expectations.
- Managed complex cargo shipments, coordinating logistics across multiple international borders for seamless delivery.
- To make container tracking and organization, to provide accurate information flow between customs, supplier and operator, to provide vehicle supply for domestic transportation, to ensure operational communication and functioning, to enter cargo / freight into the relevant program, to open the file of the relevant import, to do Excel work before EVRİM transfer, to collect the relevant documents for shipping, to make them ready for financial delivery.
In short, it can be called the entire operational and documentation processes until the ship docks at the port and the loading is shipped to the warehouse.
Air Import Operation Agent
Dhl Global Forwarding
12.2021 - 01.2024
- Expedited cargo delivery times with thorough tracking and communication between departments.
- Coordinated effectively with ground crew members to ensure safe loading and unloading of cargo from aircraft during turnaround times.
- Developed strong relationships with clients and vendors to promote loyalty and maintain a positive reputation within the industry.
- Supported the growth of the air cargo department by actively participating in process improvement initiatives and embracing new technologies.
- Optimized shipping procedures for improved aircraft balance, resulting in safer flights and minimal delays.
- Entered shipping information into computer system and estimated freight and postal rates.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Leveraged strong negotiation skills to secure favorable shipping terms with vendors and other third-party service providers.
- Streamlined air import processes by closely monitoring shipment statuses and ensuring timely deliveries.
- Conducted regular audits of internal processes to maintain compliance with industry regulations and company policies.
Aerospace Operations Assistant Specialist
Genel Transport
01.2024 - 06.2024
- Expedited cargo delivery times with thorough tracking and communication between departments.
- Coordinated effectively with ground crew members to ensure safe loading and unloading of cargo from aircraft during turnaround times.
- Contributed to overall company growth by consistently meeting or exceeding performance targets in the cargo operations division.
- Facilitated communication between various stakeholders, fostering a collaborative environment for improved cargo operations efficiency.
- Managed shipment schedules effectively to avoid delays or penalties due to missed deadlines or improper documentation.
- Maintained accurate inventory records for incoming and outgoing shipments, ensuring smooth cargo operations.
- Developed strong relationships with clients by providing excellent customer service, resulting in repeat business opportunities.
- Trained new team members in company policies and standard operating procedures for successful integration into the team.
- Assisted in budget preparation and cost control measures to maintain financial stability within the department.
Education
Beyoğlu Tersane-i Amire Anadolu Lisesi
İstanbul, Beyoğlu09.2015
3,15 -
İstanbul Üniversitesi
Beyazıt 04.2001 - 05.2018
No Degree -
İstanbul Üniversitesi
04.2001 -
Skills
CargoWise
Office Applications
Tmaxx
Birthplace
Beyoğlu
Militarystatus
Deferred - 2027
Birthdate
10/02/98
Personal Information
- Gender: Erkek
- Marital Status: Bekar
References
References can be provided upon request.
Timeline
Aerospace Operations Assistant Specialist
Genel Transport
01.2024 - 06.2024
Air Import Operation Agent
Dhl Global Forwarding
12.2021 - 01.2024
Customs Clerk
Dhl Global Forwarding
11.2020 - 11.2021
Customer Service Specialist
Yapı Kredi
03.2020 - 12.2020
Marketing Assistant
EVDEMA
01.2018 - 01.2019
Human Resources Intern
Bilim İlaç
01.2014 - 01.2015
3,15 -
İstanbul Üniversitesi
04.2001 - 05.2018
No Degree -
İstanbul Üniversitesi
04.2001 -
Beyoğlu Tersane-i Amire Anadolu Lisesi