Kaan Yilmaz

• Thinking ahead to act on future needs/opportunities of the guest.
• Differentiating in creating sales opportunities
• Trained and mentored spa staff on service protocols and customer engagement techniques.
• Developed and implemented enhanced treatment menus based on guest feedback and industry trends.
• Collaborated with management to create promotional packages that increased revenue during off-peak periods.
• Managed staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.

• Greeting guests & presenting facilities in a professional
  manner.
• Operating and coordinating SPA team (30
  colleagues).
• Giving orientation and standards trainings as
  Department Trainer.
• Tracking and pushing sales goals & forecast by giving
  trainings and gamified competitions.
• Building strong relationships with guests to create and
  sustain their loyalties.
• Addressing guest inquiries and concerns, and ensuring
  a positive experience.

*Date of Promotion: July 2023

• Analyzed market data to identify potential leads, and arranged F2F sales meetings.
• Establish sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
• Identified and maximized sales opportunities, increased customer retention rates as focusing on personalized service.

Date of Promotion: February 2022

• Brought forth a positive attitude and unwavering work ethic.
• Handled any customer problem with grace and compassion.
• Opening Team

• Worked at MICE industry over 500 events
• Meet & Greet Operation supervising
• Firms worked with: Mystaff, Butik HR / CEO Event, VISTA Tourism, Boogy the Event Company
• 10 Cities